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I had a simular prob but worse my laptop wouldnt even reconise it as a mass storage device! then i re installed the software and it worked again!? try that again but make sure u remove the old one first,start with the drivers the pc suite the usb modem.also check u have set the phone to data service :) menu-settings-phone settings-conectivity-usb connection mode.
You have an earpiece failure. You would need to get the earpiece swapped out by a phone technician or you would need to call your carrier and speak with someone about getting another device through warranty.