Hello In hurry, I unplugged my WD Passport (400U017-RTE), I had a folder open which I thought was from PC "My Documents" but unfortunately no. When I plugged my WD Passport, it could not be recognized i.e. I cannot see it on "My Computer". It's working i.e. the blue led on the device is lighting. If the the circuitry in the box has got shorted or the circuit plate of the hdd has gone faulty in power supply section, do you think that the hdd led will lights up normally?
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if the external hard disk drive powers on, perhaps replacing the USB cable could help ?
i had WD extrenal, and it crapped out on me -- i had so much vital information that i lost . i finally discovered that the power modeul inside the housing that encases the drive was bad.. i coul not get the PC board replaced.
i hope you can resolve this with new USB cable.
have you tried another computer -- see if that PC recognises the WD external drive
You need to have the WD Sync program on your computer; you can get it from your WD Passport, or, over the Internet. Once you have the software on your computer, you can synchronize.
WARNING: Do not think that theyourWD Passport, using the WD Sync software, is a backup drive; it is NOT !
As per the documentation with this device: "synchronization software is intended to synchronize the data from a computer to the drive (WD Passport) and SHOULD NOT be used as backup software. To use this software properly, we advise that you do not wipe or erase the data from the internal hard drive (computer) and resynchronize, as this will cause the data that WD Sync stored to the Passport to be deleted."
This is why you are hearing so many people saying that they are deleting the WD Sync software, reformatting, and using the WC Passport as a true backup drive where you can actually see the files that you are backing up, rather than a bunch of unrecognizable sync files that likely don't have all thefiles that you thought you "backed up".
If you open the Computer directory and identify the drive letter for the WD Passport drive, right-click on the drive folder and select properties. The properties tool for the drive will open showing several tabs. Select the Customize tab and you will see a heading for "use this folder type as a template" with a drop down menu. Here you can select different categories for the folder and apply it to subdirectories also by checking the box below. This should give the folders more of a vista look! If you want to personalize further and add your own images to the folder icons you can also do this here. If you don't select the apply to subdirectories option you can manually apply different styles to different folders in subdirectories. If you don't like the way things have turned out you can also restore the default settings.
I have the 80GB WD passport and it suddenly stopped working one day. The unit lights up but nothing else. Finally I cracked the case open and found, as I suspected, that the drive is simply a SATA laptop drive with a SATA-to-USB conversion card built in. I suspected that the card was **** so I disconnected it and used a USB hard drive adapter (http://www.tigerdirect.com/applications/category/category_slc.asp?CatId=3770&name=USB_Hard_Drive_Adapter) and I can read/write to the drive just fine. Best part is that the adapter I use has its own power supply so I'm not pulling juice through the USB cable for a SATA drive.
Even though mine "works" again I don't recommend these drives to anyone. They're just not sturdy enough or well designed.