My dishes on the top rack aren't getting clean. In addition, the soap
in the soap dispenser often isn't completely used up during a wash. I
have checked to see if both arms are clogged, and neither are. I
checked the tube at the back of the washer that supplies water to the
arms, and that was clean as well. Any suggestions would be greatly
There is a rubber tube which supplies water to the top spray arms. That is, If yours has top spray arms. This rubber tube has to make a connection when one slides the top rack back in. That tube will rot after a while, check it out.
If the soap is not being used up, reduce the amount of soap you are using and run the dishwasher empty with a pie plate sitting on the bottom rack with a cup of distilled (cheap) vinegar in it. Run it hot and long, recheck and redo if neccessary.
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Firstly, make sure you are using powdered soap, and not the 3 in 1 tablets. The 3 in 1 Tablets only release certain parts of itself on certain temperatures, and because all dishwashers aren't alike, they won't have the best of results on all makes & models. Cycles aren't run the same way on every Make, and don't follow the same order either. Trust Me ;-) , stick to Powder.
Furthermore, check the following link for some advice and suggestions on getting your dishwasher to clean properly again:
Don't know if this will help, but my dishwasher has a "propeller" device above the top and bottom racks that spins while dispensing the water. If the dishes on either rack are stacked too high (i.e. if even one plate comes in contact with that propeller, keeping it from spinning properly) the dishwasher will go through its full cycle but will not use the soap (soap door will still be closed and soap packet still intact) and will not get the dishes clean. However, it sounds like you either have a bit of a drain issue as well--or perhaps your dishwasher acts the same way as mine (if that's the case) but ceases to drain as well if blocked.
start by cleaning the dishwasher itself. then you may discover that you are putting objects in invorrectly and the rotars are not spinning correctly or at all because being blocked. also you may want to try a stronger detergent/soap
Look for debris in the holes of the wash arms. Is the soap dispenser opening? If so you probably have either no water in the machine or no ciculation. Also be aware sometimes a fill valve will work for the first few fills and then not work once it is heated up a little. And the valve could be clogged causeing low or no water to enter the machine.
Don't know if this will help, but my dishwasher has a "propeller" device above the top and bottom racks that spins while dispensing the water. If the dishes on either rack are stacked too high (i.e. if even one plate comes in contact with that propeller, keeping it from spinning properly) the dishwasher will go through its full cycle but will not use the soap (soap door will still be closed and soap packet still intact) and will not get the dishes clean.
However, it sounds like you either have a bit of a drain issue as well--or perhaps your dishwasher acts the same way as mine (if that's the case) but ceases to drain as well if blocked.
I have the same dishwasher and kept having soap still in the dispenser at the end of the wash. Someone mentioned this, but what was happening is that the soap dispenser lid was blocked from fully opening by the top rack. You also typically have large pans in this area, so the water spray is blocked from getting under the half open lid well. I started opening the dishwasher after I heard the dispenser latch release, so the lid could fully open. After that, I had no problem with soap still in the dispenser. I started setting a timer to open and shut the dishwasher door about 20 minutes into the wash process (after the latch had released for the 2nd wash cycle), so the soap dispenser lid would be fully open. This was a pain, but it worked. The other thing to be careful of with this dishwasher is to ensure you have pushed the top rack in tight before closing the door. Look at the water connection for the top "spinner" and you will see how the plastic pipe fits up to the supply. If you don't have the rack pushed in tight, you get leakage around the connection and don't get good water spray from the top spinner arms. This can definitely affect the quality of the wash. You mentioned the dispenser lid is open when the cycle is complete, but that is because once you open the door it can fully open.
I am experiencing the same problem on my kenmore dishwasher (model: 665.1702). there appears to not be enough water spraying out of the washers as the soap is still in the dispenser at the end of the wash and the dishes are dirty. I've tried removing the bottom washer but can't figure out how to remove it. Did either of you find a resolution?
brittgee, there has been a number of service flashes on this model. One that has to do with the upper spray arm assy. Complaint is poor washability; gritty glasses, food redeposited on glasses, especially in the corners. They redesigned the upper spray arm to improve water spray to all corners of the upper rack. The new part number is 8269022. They also redesigned the third level spinner for more consistant rotation and better washability. This was also under a service flash. Part number.8193768. Other reasons for poor wash would be; low water temperature, rinse aid disp. not working, loading etc. Catriver...post back.