Question about Office Equipment & Supplies
Verify that the paper being used is the correct thermal paper and not inkjet 4 x 6. The correct paper should have Kodak XTRALIFE Paper printed on the back side.
Try the troubleshooting steps below and see if it can resolve your issue:
1. Remove the camera from the printer dock.
2. Print a test page. Press and hold the Print and Transfer buttons at the same time until printing begins (5 to 10 seconds), then release the buttons..
Note: If the printer dock prints a test page, please check and delete any corrupted images on the camera.
3. If it thus,
a. Remove the paper tray.
b. Use a lint-free cloth dampened with water and gently wipe the feed rollers to remove any debris build-up.
Note: The feed roller(s) are gray and are located inside the front of the printer dock.
c. Check for water build-up.
d. Reinsert the paper tray to print.
e. When you select to print a self-test page, check that the paper tray lift plate lifts the paper to align with the feed rollers, so the top sheet comes in contact with the feed roller(s).
If the problem continues, please do
1. Remove the paper.
IMPORTANT: Lift the paper by the edges; do not get fingerprints on the coated side.
2. Check that the paper is printer dock paper.
* The words "Kodak Picture Maker Paper" or "Kodak XTRALIFE Paper" should be printed on the back side of the paper.
* Inkjet paper will not work in the printer.
a. Fan the paper to remove any static electricity.
b. Insert only 10 to 15 sheets of the paper into the paper tray.
c. Install the paper tray into the printer dock.
4. Make a print.
Posted on Jun 25, 2009
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Posted on Jan 02, 2017
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