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I would check the sensor on the carriage that detects paper. It might be dirty enough that printer cannot detect the subtle edge of the clear film. It is the blue light that turns on on the bottom of the carriage when you load paper.
When loading the paper, the edge sensors can be a bit tricky.
Pull the paper through the main guide with the locking plate released. Guide the paper edge it's right along the blue (not over it, just along the left edge of the guide markings on the body of the unit). Pull the paper through and then guide it back so that the lead edge just barely shows up, below the small, black rollers in the main print area. Now lock it down and reboot the system.
Once the print head alignment has finished the unit will pull the paper through and then move it forward and back until it is properly aligned, then cut off any excess it detects.
You should now be able to print. Note: Please do not re-adjust the paper edge after this process is complete.
This is caused when the size paper loaded into the machine does not match the size the machine expected. Check the paper size settings to ensure you are using the correct paper setting. This also can be caused if paper loaded does not align correctly.
Try to check the paper media set on the plotter (roll/plain paper). It usually happens if paper media is not the same with the plotter setting. To change it, unload the paper, press the media button on the printer to the right media and load the paper again. It should work now.
I had the same problem. My printer was sitting too far back in the cabinet and the cd tray was hitting the back wall when it was pulling it throuh. I moved the printer forward and the obstruction in the back was no longer an issue. It started printing all cd's just fine.