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I have tried to uninstall Norton 360 to install a newer version but an error 21 message keeps appearing. Help please

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HANTO;
When I was working with DOS Norton was one of the best of programs to work with & protect your h/d, files, etc.,Then I went into Windows, man I was crying the blues when trying to uninstall.[ANYTHING!! NORTON] I almost REFORMATED 150 gellillian, billigillian H/D [almost filled to the brim] with programs that u cannot find anywhere, anymore.Then I went to the Web Site.(It could have been a litle different then yours, It was some time ago) I'm a happy camper.
Just wanted to let you know

Posted on Jul 31, 2008

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Registry cleaners/fixers only go so far and will NOT fix this issue. Anyone who suggests the use of a Reg fixer program when it comes to any Norton product needs to have his head examined and should not be commenting on any software or hardware computer issue.
Aamelia, if you want your problem truly fixed, then visit the Norton website here http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039 and download the Norton removal tool for whatever Norton product you are having problems with. Use it to remove the program files and registry entries ( all of them ). Once you have properly used the necessary removal tools, then reboot the computer. With luck and a pinch of salt, you will have accomplished your asked-for task. I personally from many years of using Norton's removal tools would suggest more then one reboot before installing any updated Norton program. Realize that these removal tools sometimes are only as good as the programmers who create them and don't always work as well as they might or should. But they are most definitely far superior to any Registry modification program that is likely to be suggested by ANY guest on this website.

Posted on Jul 31, 2008

  • Ravel Lively
    Ravel Lively Aug 01, 2008

    @Danmart, working with DOS and Norton at the same time is a thing of the past basically 15 years in the past. I have been using Norton removal tools since they first came out and they do help most of the time, however they also have their limitations, in that the early versions would not remove certain data storaged under the OLD documents folders where various so-called personal information was kept. As a result, often the removal tool could not completely finish the task as created by the programmer, and a person had to go in and ' manually ' remove the items that were creating the discomfort. I.E. the programmers had not taken into account subfolders that needed to be removed before a clean re-install could be properly accomplished. It has been a long time since I have used Norton ( I do NOT recommend any Symantec programs anymore ) and I'm hoping those gripes of old have been reconciled with better programming. I would not be surprised however to learn that my assumptions are wrong and that the Symantec programmers are still well behind the curve when it comes to properly removing their programs.

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Error 21is caused by missing System files or damaged registry stuctures.The only way i think you can repair it is to download Regcure and scan your PC.Once the Registry is repaired you can then uninstall Nortonshttp://simple-pc-help.com/support/downloadb.php

Posted on Jul 31, 2008

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1 Answer

I had to uninstall my norton 360, now I don't know how to re-install it. I used my automatic renewal but I couldn't access my norton account. They said to uninstall and then reinstall and I don't know...


I can help you re-install the Norton product on your computer.
Please download the latest version of Norton 360 from the link www.norton.com/n360s_5
double click the downloaded file and follow the simple installation steps
The installer will automatically detect any older version of Norton product and will remove it
You don't need to manually remove the older version
After removing the older version, the installer will restart
After restarting, the computer will install the latest version
You're done...

Regards,
Muhaim

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you only need to download and install Norton program,

To download Norton 360 version 4.0
1. www.norton.com/n360s_4
If are having Norton 36 premier version
go to www.norton.com/n360p_4 to download Norton 360 premier version 4.0

once we finished the installation we can activate with the existing product key If you will get error message like "you exceed number of installation" while trying to activate you need to contact the Norton support to reset the installation count.

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Firstly downland and Norton removal tool to safely remove installed Norton program
To download Norton removal tool
1. www.norton.com/nrt
or
2. www.symantec.com/autotools download and run first tool
Once we finished the un installation we can

To download Norton 360 version 4.0
1. www.norton.com/n360s_4
If are having Norton 36 premier version
go to www.norton.com/n360p_4 to download Norton 360 premier version 4.0

once we finished the installation we can activate with the existing product key If you will get error message like "you exceed number of installation" while trying to activate you need to contact the Norton support to reset the installation count.


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One way to resolve this issue is that activate the Norton program with the existing product key

to activate click on my account and select renew Norton 360 then you ill get an option to enter the product key

you can also download install the free upgrade ie Norton 360 version 4.0 from this link www.norton.com/n360s_4 you will not lose the existing days if you lost please activate again with the same product key

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1 Answer

Download to addition PC get server error: sys_000001 with Norton 360


Firstly downland and Norton removal tool to safely remove installed Norton program
To download Norton removal tool
1. www.norton.com/nrt
or
2. www.symantec.com/autotools download and run first tool
Once we finished the un installation we can

To download Norton 360 version 4.0
1. www.norton.com/n360s_4
If are having Norton 36 premier version
go to www.norton.com/n360p_4 to download Norton 360 premier version 4.0

once we finished the installation we can activate with the existing product key If you will get error message like "you exceed number of installation" while trying to activate you need to contact the Norton support to reset the installation count.


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1 Answer

Cannot download norton 360 v4. cannot remove norton 360 premier from my computer.


Hi,

If you are unable to uninstall or remove Norton 360 from your computer, kindly download and run the Norton Removal Tool to uninstall your Norton program by clicking this link.

On the page which opens, click on the correct version of the Norton product installed and then download the Removal tool from the next page which opens. Kindly read the instructions carefully before proceeding with the uninstallation.

Regarding the Norton 360 v4, are you trying to download the trial version? Also, let us know whether you get any error message while trying to download Norton 360 v4.

Hope this solves your problem. For more help and clarifications, please reply to this post. Thanks for using FixYa.

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1 Answer

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Go here choose the prevous verison link you need
follow the instructions on the download page
after uninstalling you should be able to upgrade no problem
Hope this helps
please leave feedback

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1 Answer

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Firstly downland and Norton removal tool to safely remove installed Norton program
To download Norton removal tool
1. www.norton.com/nrt
or
2. www.symantec.com/autotools download and run first tool
Once we finished the un installation we can

To download Norton 360 version 4.0
1. www.norton.com/n360s_4
If are having Norton 36 premier version
go to www.norton.com/n360p_4 to download Norton 360 premier version 4.0

once we finished the installation we can activate with the existing product key.
If you will get error message like "you exceed number of installation" while trying to activate, you need to contact the Norton support to reset the installation count.

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