Question about HP LaserJet 3390 All-in-One Multifunction Printer

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Fatal MSI.scan Error

I am trying to install HP 3390 laserjet printer on the network and it is display on my pc 'fatl MSI.scan error' and cant continue.

Please assist.

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  • Anonymous Feb 03, 2009

    I have two of the 3390 hp printer scanner copier and fax machines. I need to download this to my pc so I can print from it. how do I do it

  • Anonymous Apr 17, 2009

    windows vista HP CLJ CM1312MFP

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1 Answer

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1 Answer

Scanner software can not install


hey edmrb. Sorry to hear your having trouble. Try working through this document to see if it helps resolve the issue.
A 'Fatal Error' (MSI error) Displays on the Computer During HP Software Installation in Windows
Let me know if this helps resolve the issue. If not post back with any new information and we can go from there,

Mar 07, 2014 | HP LaserJet M4345 MultiFunction Printer

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Hp 1402 fatal error and MSI.scan


Hi Ihan,

You are facing terrible problem with that error message.. However we can try to fix it. There are few methods you can do..

Solution 1.

  1. Insert the product software CD into the CD-ROM drive on the computer.
  2. Right-click Start and then click Explore . Windows Explorer opens.
  3. Locate and select the CD-ROM drive that contains the product software CD.
  4. Locate and double-click the Setup and then the Scan folders to open them.
  5. Double-click Data1.cab or Scan.cab to open the contents of that file.
Extract, rename, and save the filesLocate the following files, right-click them, select Extract , and save them to the Windows Desktop. Leave Windows Explorer open after extracting the files.
  • F1922_TWUNK_16.EXE.096CD9AA_35CA_455C_ADCB_36EF6B7F7892After extracting this file to the Desktop, right-click it and rename it to TWUNK_16.EXE .
  • F1923_TWUNK_32.EXE.096CD9AA_35CA_455C_ADCB_36EF6B7F7892After extracting this file to the desktop, right-click it and rename it to TWUNK_32.EXE .
  • F1928_TWAIN.DLL.096CD9AA_35CA_455C_ADCB_36EF6B7F7892After extracting this file to the desktop, right-click it and rename it to TWAIN.DLL .
  • F1939_TWAIN_32.DLL.096CD9AA_35CA_455C_ADCB_36EF6B7F7892After extracting this file to the desktop, right-click it and rename it to TWAIN_32.DLL .
Then you have to copy these files to C:\windows\system32 folder ( this means overwrite the files ) and try to install the software. it should work.

for better understanding check the link below.
MSI.SCAN Solution


Solution 2.

you need to remove all the HP Printer entry from Add/remove or Programs and features under Control panel.

Then download the latest software from HP website by clicking on the link below.

HP PSC 1402 Printer Drivers

Regards,
Suhail

Oct 19, 2011 | Office Equipment & Supplies

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I get fatal errors MSI.aio.scan when installing HP


try uninstalling ie8 if you have it installed hp software does not like ie8

Jun 28, 2009 | HP PSC 1315 All-In-One InkJet Printer

1 Answer

When trying to copy papers do not feed but if you scan they will


HP LaserJet 3050z, 3050 All-in-one, 3052, 3055, 3390 and 3392 versatile printer - Error reported: Document Feeder Jam ISSUE: How to correct the HP LaserJet 3050z, 3050 All-In-One, 3052, 3055, 3390 and 3392 versatile printer if this error is reported: Document Feeder Jam SOLUTION:
  • Clear the jammed media from ADF (HP LaserJet 3050, 3050z).
  1. Open the ADF cover plate. c01075161.gif
  2. Remove any jammed media with care.Take out the page gently. NOTE: Take care not to tear the paper. c01075162.gif
  3. Close the ADF cover plate.
  • Clear the jammed media from ADF (HP LaserJet 3390, 3392, 3052 and 3055).
  1. Open the ADF cover plate. NOTE: Check whether all packaging straps inside the ADF are removed. c01075163.gif
  2. Unload the jam clearance component.Lift the two handles with both hands until the component clutch is released.Rotate and lift the jam clearance component, and then put it aside. c01075164.gif
  3. Lift the green handle, and rotate the paper picker until it is opened. c01075165.gif
  4. Gently remove the page without tearing it.If you feel resistance, go to the next step. c01075166.gif
  5. Open the ADF cover plate, and loosen the media gently with both hands. c01075167.gif
  6. When the media are stopped, pull the media out gently along the shown direction. c01075168.gif
  7. Close the cover plate of the flat scanner (HP LaserJet 3390, 3392, 3052, 3055). c01075169.gif
  8. Pull down the green handle. c01075170.gif
  9. Insert the jam clearance component to reinstall it.Press the two reeds until the component is properly engaged.Install the clearance component correctly. Otherwise, paper jams will continue to occur. c01075171.gif
  10. Close the ADF cover plate. c01075172.gif
Have a good day

Jun 22, 2009 | HP LaserJet 3055 All-In-One Printer

2 Answers

Error 2753 HP3050


If it is related to the infamous Fatal Error, MSI.dot4msi, code 2753 of HP installations, then it is not a compatibility issue, but an installation problem.
The HP un-install does not clean its previous installations well, causing some of the dll-s to be locked by Windows, thus disabling install of the new software.
What you need to do is manually delete any trace for HP previous installs from your PC.
Search for HPz*.*, HPw*.*, HPq*.* files, and delete them. Those files that you cannot delete - rename them and delete in safe mode.
Also, search the registry for any HPAIO entries - delete all of them.
Then, reset your PC, and install the new software.

It worked for me (and this is the only thing that worked...)

Good luck

Jun 09, 2009 | HP LaserJet 3055 All-In-One Printer

1 Answer

MSI.dot4wrp01


Fatal Error during Installation - MSI.dot4wrp01

Try this link. I was able to resolve this with this solution.

Mar 25, 2009 | HP Photosmart C4280 All-in-One InkJet...

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Fatal error installing HP 3055 all in one


Try download he right software for your OS from HP.com, typically software issue. Be sure to choose the right language for your full software solution, get fatal error when trying to install software with wrong language support.

Aug 02, 2008 | HP LaserJet 3050 All-In-One Printer

1 Answer

Error 2753 HP3055


My Scenario:

OS: MS Windows XP SP3 [Version 5.1.2600]
Printer: HP LaserJet 3390 (AiO) (Firmware datecode: 20070331)
Printer Connection: Connected via Ethernet with a static IP address
HP Driver Version: v4.0 (hp_LJ3050-3052-3055-3390-3392_Full_Solution_AMWE.exe)

Ran into same error that everyone else is experiencing. (see below)

Now Launching=X:\hpzmsi01.exe -m dot4msi -l XXX -f X:\DIVins??.DAT
Error message received: The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753.
X:\HPZBDI32.msi failed with return code 1603
MSIInstall() failed with 1603
Exit code=1603

After debugging HP's installation scripts for 2 days, here is the cause & solution I identified to this specific install error. Once I got passed this error, everything installed without error and all functionality was working properly (including scanning!).


BACKGROUND:

Microsoft Installer (MSI) error 1603 is simply a generic "A fatal error occurred during installation" -- see http://msdn.microsoft.com/en-us/library/aa368542(VS.85).aspx. This is basically MSI telling you that something very bad has happened during the installation. In order to get more details, you can turn on MSI debug logging by following this MS Knowledge Base article (http://support.microsoft.com/kb/223300).

The MSI error code 2753 is the code for "The File '<file name>' is not marked for installation.". This error can be triggered by many scenarios, but usually, it has to do with the actual installation script not properly checking for the existence/non-existence of an installation file and then not marking it for either installation/removal. I know this sounds confusing, and it is. If your curious about all the possible causes, just Google for "msi 2753 not marked for installation" and you'll see lots of results which you can peruse for your own enjoyment.

In order to identify what was causing these 2 errors, I enabled debugging for MSI via the aforementioned MS KB article

CAUSE:

Certain HP services (and associated DLL files) were somehow partially/improperly installed. (Possibly, from a previous failed install?)

The Windows services (files) were:

Pml Driver HPZ12 (C:\Windows\System32\HPZipm12.dll)
Net Driver HPZ12 (C:\Windows\System32\HPZinw12.dll)

The existence of these 2 files in the System32 directory was causing this error in my situation. Somehow, the installation script was not identifying that these files were already installed (or improperly installed) and failing to properly set them to be installed again.

SOLUTION:

Steps:

1) Check to make sure that the 2 Windows services above are not running (or not installed).
2) Rename/delete the 2 associated service DLL files (this will only be possible once the services are stopped)
3) Run the installation again.

If all goes well, the install should now run without any issues.


Hope this helps since many people (including myself) have spent a lot of time (and HP Support chats) trying to find a workaround for this issue.

If you find this solution helped you out, please feel free to make a small donation to my PayPal ;)

Jun 26, 2008 | HP LaserJet 3055 All-In-One Printer

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