Both My Inspiron and linksys will not connect to my ISP. They say both are receiving an invalid IP address! I have used all trouble shooting techniques including trying to release and reset! Even went as...
Step 1: Plug the computer (ethernet wired) directly into the modem. Power cycle the modem and when all the light come on you should have internet. If not call your ISP to trouble shoot.
At this point we should be able to determine if it is a PPPoe connection (needs username and password to connect) or if it logs in automaticly.
Step 2: Plug the router back into the modem and the computer plugged wired (ethernet) to the router. Remove power from both the modem and the router. Plug the modem back in first, once all the lights are on plug in the router. Try to connect.
Step 3: Log in to the router via its IP address (normally 192.168.1.1), if no one has reset the user name password it should admin for both. If it has been reset, you will need to know what the user name and password are to continue.
Step 4: Under setup if in step 1 you found you needed PPPoe, then you need to set that under the setup tab. Make sure you use the user name and password provided to you by your ISP. If you dont need PPPoe then make sure this is set to obtain IP automaticly.
Step 5: save settings. Once the router restarts, try to connect again.
If these step do not work, let me know:
1. who is your ISP?
2. What modem do they use?
3. What is your IP address when plugged directly into the modem?
4. What is your IP address when plugged into the router?
I will be around for about 1 more hour, its 2PM central time now.
Jul 21, 2011 |