Question about Dell Inspiron E1505 Notebook

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Printer only prints rarely

HELP! I just bought (in May) a new Dell laptop and HP photosmart wireless printer and I have the verizon wireless internet card (don't know if that matters or not?). The Geek Squad installed my printer but it has only actually printed something a handful of times. I have taken it down to them twice to have it fixed. They say it is fixed and have even demonstrated it printing in the store for me. But when I get it home it won't print. I am so frustrated and need help because after numerous phone calls they will only help me if I pay a Geek $160 to come to my house to see why it works there but not here! Please help!

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This is going to be with a setting, either on the printer or the laptop. It's most likely with the laptop, in that the wireless connection with the printer isn't there. Make sure that the laptop is recognizing or seeing the printer at all times. Check the software program for any type of sync setting between the two. The Geeks have a tenancy to forget that not everybody is as computer savy as they are and will do some minor little adjustment, like synchronizing, and not think to let that person know about it, or won't tell about it in order to get back in the pockets of the person. If you still can't get it to work, I suggest calling a small computer shop in your area, they treat you better and they'll be a whole lot cheaper. For example, I do house call trouble shooting in my area for $50 or less, depending on the situation.

Posted on Jul 30, 2008

  • Ryan Rogers
    Ryan Rogers Jul 30, 2008

    Also, use the help section in the printer software, there should be a troubleshooting section that will help.

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