I have the Samsung washer model WF419AAW/XAA. My problem is that when the washer spins occasionally the silver drum rim hits the glass on the door. That has resulted in a scratched glass door. I am afraid if this continues the glass will break. It does not seem right that the silver rim moves so much that it hits the glass on the door. Your comments and suggestions. Thank you.

You should make sure that everything is screwed in tight. Just because you bought it new does not mean it did not come with out any basic defects. Fortunately the glass used on Washer doors is tempered and can withstand quite a beating without actually breaking. If you find that everything is screwed and sealed properly and the problem still persists make sure that the washer is level. If it sits on an uneven surface this can throw off the balance of the spin cycle and cause it to wobble off balance. If you have done that and it still persists its time to call the manufacturer and talk about a refund. As far as the scratched glass there are plenty of companies out there that can buff the scratches gone and clear again, here is a company to help you start your search scratched glass repair company.