Question about Hitachi 50V500 50 in. HD-Ready LCD Television

1 Answer

Hitachi has changed their policy

My TV now has the red splotches that many others have complained about. I noticed the issue a year ago and just dealt with it then I paid to have it cleaned and that didn't help. So I just spent an hour on the phone with Hitachi's customer relations department at the number 1-800-654-7013. I was told that unless I had a service call previously my issue was well past warranty as the T.V. was made in 2003. I told them that I got on the internet and saw numerous complaints regarding the same issue and asked why they did not have a recall and was told that to have a recall a certain percentage of products must be defective and that percentage was not reached with this model.

The first person I spoke with was well aware of the issue regarding the light engine and told me that his bosses bosses had told them that they were not covering any kind of warranty on the 50V500a regarding the red splotches any longer.

How do I proceed short of buying a new engine and paying for the install myself?

Posted by on

  • Anonymous Jul 30, 2008

    I just called them and had the same experience. After escalating constantly to the next manager, I got one to say, "Provide proof of purchase and I will see what we can do". If they don't then the TV is on ebay the next day with no reserve.

  • warrenmonty7 Jul 31, 2008

    same problem except the entire screen is red, like a large red oval even after replacing the lamp.

×

1 Answer

ATTENTION ALL WITH THE LIGHT ENGINE ISSUE:

I called the Hitachi customer relations department (THANK YOU VIVIAN) today with the red ghost spot issue...

After getting the run around by a few customer specialist (even one who tried to tell me time and time again that he was the only superior that I could speak with)... I just kept hanging up until I got a hold of different reps over and over...

I was told the exact same thing by all of them... "We no longer replace that part/issue, and havent done so for quite some time now, however, you can buy one, and best of luck".. BLAH, BLAH, BLAH...

To make a long story short... I stayed persistant and got a hold of one more rep who said the same exact thing to me as the others... Then I asked to speak to her superior, she said that would do no good... Then she put me on hold for ten minutes... And when she came back on... She had explained that they were very sorry and that Hitachi will be sending the new part to my certified Hitachi repair dealer in my area free of charge... Of course, I have to pay for the install...

IN ADDITION: I had previously had the repair shop come out and do a diagnostic on the television to confirm the issue... Which Hitachi did call them to confirm that they had done so and that this is what I needed... So be aware that one of the "certified" dealers must confirm your issue...

Long story short: THEY STILL DEAL WITH THESE ISSUES ANS ARE STILL VERY AWARE... DO NOT FALL FOR THE B.S.... I JUST TOOK THE ADVICE OF MANY FROM THIS SITE AND NOW I AM GETTING MY LAMP VERY SOON...

How do I know... The repair dealer today called me today to confirm that they were called by Hitachi and once the part comes in, they will come put and replace it...

BEAST OF LUCK TO YOU ALL, AND STAY PERSISTANT...!

*kisses*

Posted on Aug 08, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Yellow to green tent screen to hitachi tv 42v715


You have some reason to believe it will not?

Some history for you---several years ago Hitachi began along with others to have issues with the optical light engines.

With a mix of high heat from a lamp into the engine (it has a blue,green and red section inside---guess what? BLUE is the first place that gets the heat and is damaged----minus blue and you have red and green which equals YELLOW.

Several of their sets made about 6 years ago (research 50v500) had exact same issues and were settled in a class action lawsuit.

The issue can but does not always affect the entire screen.

The question really is: This set really worth the part and labor cost for the repair?

On that earlier model I replaced under warranty over 40 of the engines. Also Sony and others have had similar issues some of which were settled in court.

HOPE IT WORKS OUT FOR YOU.

Jun 11, 2012 | Hitachi 42V715 42" HDTV

1 Answer

Blue/Yellow Splotches on screen


It will be 12 appliance years old in October. Not much justification for trying to repair it.

Mar 23, 2017 | Sony KDF-E50A10 50 in. LCD HDTV

1 Answer

Hitachi 50" tv bought in feb 07-Approx 6 months ago tube was repl


YOU NEED A LIGHT ENGINE COST ANY WHERE FROM 800 TO 1500 TRY TO GET ONE BY COMPLAINING LOUDLY TO HITACHI FIRST

Jun 10, 2009 | Hitachi 53UDX10B 53" Rear Projection...

1 Answer

Blue Haze in middle of screen vertical


There is no solution with Hitachi products.

If you have read many of the posts, you would have known not to buy Hitachi Telivisions or like me avoid all Hitachi products. There help line is not very useful, they just blow you off. I have never had a worse experience with other manufacturers. Take Onkyo for instance, they had a problem with a chip in their THX receiver and it was a year later ... I called their help line they located a repair store about 40 miles from where I live (in Texas that is not very long) and got my receiver fixed and this was 8 years ago.

Also use Consumer Reports to check the frequency of repair record for the product you are going to buy. In Plasma - Panasonic is a safe brand, in LCD's Sony or Samsung have good repair records.

Research the product before you buy it, avoid walking into a store have the salesperson direct you to a product. And then you save money if you order it online. Amazon online is very good.

Nov 10, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

1 Answer

Blackout screens


Good Day;
I would suspect U-VERSE. I had it installed recently ...had problems. They came out and changed "wires". Now okay. Please call them first. Good Luck, big IRISH.

Aug 14, 2008 | Hitachi 43UWX10B 43" Rear Projection...

1 Answer

No blue colors projected on screen


Only a few causes for this problem. "Splotches" are usually caused by dust in the light engine which can sometimes be blown out using compressed air. Pink picture is caused by either data or burnt lcd card. Procedure for data is: put tv to ch. 3 and turn power off. simultaneously press input and power on set for three seconds to access service menu. Be very careful not to change settings other than what needs changed. These adjustments are changed using directional arrows. Navigate to "memory init" then hold (r) arrow button for 5 seconds. You will know if it worked. Then exit and/or turn set off. Please let me know if this is successful as I have additional info you may need. Good luck, Russmann.

Jun 09, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

2 Answers

Color correction


You can try complaining to Hitachi, but they won't admit to a problem. A new light engine is necessary as this is what they describe as "a technical issue" with this type of TV.
It will cost upwards of $600.00. Good luck, the more complaints they get, the better. I would never recommend a Hitachi to a friend (or enemy) after the treatment I recieved from the customer service reps.

May 13, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

2 Answers

Light green and pink spots on my hd tv!!!


Tiny particles of dust on the light engine lens can cause this (and was a service call for me about a month ago), or possibly the expensive light engine.

May 12, 2008 | Mitsubishi WD-52525 52" Rear Projection...

1 Answer

I have a single, oval splotch in the middle of the screen...


unfortuanely i'm on my 4th engine after 4 years. they are just pieces of junk. mine has yellowing on the bottom again! seems they breakdown on a yearly basis. just waiting on the day i can replace the set.

Feb 18, 2008 | Epson Livingstation LS57P2 57" Rear...

Not finding what you are looking for?
Hitachi 50V500 50 in. HD-Ready LCD Television Logo

122 people viewed this question

Ask a Question

Usually answered in minutes!

Top Hitachi Televison & Video Experts

Jaime Hernandez

Level 3 Expert

2296 Answers

The Knight
The Knight

Level 3 Expert

72620 Answers

matt martin
matt martin

Level 3 Expert

1207 Answers

Are you a Hitachi Televison and Video Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...