Going on all you've explained of your problem, all I can recommend is to take it back to the shop you bought it from to either ask them or replace the phone.
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w395 is actually made by sagem and there is no free way to unlock, you may find this strange but sony ericsson struck a deal with sagem and made 3 phones sony ericsson branded but actually made by sagem which are t303, w205 and w395
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