Question about Western Digital 320GB MyBook External USB 2.0 Hard Drive

1 Answer

Cannot communicate with my book

I have a brand new WD my Book 320 Gb hard drive that was on my desktop and seemed to be working at first.  I have since powered down and now cannot seem to communicate with the darned thing.  no instruction book, no clue!!  can you Help??  (i have an apple g5 power mac) thanks,  Janet

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 19,396 Answers

Try a replacement USB cable first, and test the MyBook on a different computer, to ensure the fault is on the external storage unit.

There are two possibilities:

The Mybook USB/ATA controller board is faulty.
In this case you can simply take apart the enclosure and mount the disk into a new enclosure. WD Mybooks are SATA, but double check the hard disk connector to ensure.

The hard disk inside is faulty.
In this case repair may be expensive. You need to locate a data recovery facility with a 'clean room' , the cost is usually more than $800.

If this happened after a power surge, then the problem is most likely a faulty controller board.

If instead you have dropped the hard disk it is possible an hard drive failure, in that case repair will be expensive.

A replacement enclosure will stfrom art about $20 on Ebay or Amazon, and must not necessarily be WD .
Check if your disk is Sata or PATA (IDE) before buying the enclosure.


Posted on May 04, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Notebook does not recognize My Book / Western Digital hard drive


Did it ever work?

Connect the MyBook to a different desktop computer.
If it is not recognized, then the MyBook definitely has a problem.
Exercise the warranty to get it repaired/replaced,
or check W.D.'s "Customer Loyalty" program -- buy a new W.D. drive through W.D.'s web-site, and get a discount.

Nov 01, 2010 | Western Digital My Book Essential Edition...

1 Answer

There Was alarm sound coming from the hard drive i pulled the power line out of the drive waited then reconnected now there?s no blue light on the drive and no communication with the pc the drive is...


It sounds (pun intended) like the disk-drive inside the casing overheated, and that created the alarm. Unfortunately for you, it seems to have been a "fatal" problem.

If your drive is still under warranty, W.D. will replace it.
If not, W.D. has a "Customer Loyalty Program" -- you can get a discount on buying a new My Book from W.D.'s web-site, because you currently have a W.D. product.

Jul 07, 2010 | Western Digital My Book Essential Edition...

1 Answer

WD 640Gb My Book Essential: HD on main computer


files must be "imported" into your new mail program.
the new computer may have a newer or different version.

Apr 08, 2010 | Western Digital My Book Essential Edition...

1 Answer

WD MyPassport capacity is shown 0 bytes in my computer


Did you get a install disk with it.Try installing it.I am sure you have tried it in another port on the computer.
Good luck

Sep 17, 2009 | Western Digital My Book Essential Edition...

1 Answer

Ibm t43, xp pro won't recognize my WD my book


please write down the error and contact me now

anaesarora online

Feb 06, 2009 | Western Digital (WD3200JS) 320 GB Hard...

1 Answer

HOW TO CHANGE 320GB SATA HDD TO 500GB SATA


Yes. The case doesn't care what size the drive is. The computer is just asking for the USB driver for the case. Check the WD site for the driver for the model of MyBook that you have. That should cover it.

Dec 23, 2008 | Western Digital My Book Essential Edition...

1 Answer

WD My Book 500 GB external drive sometimes clicks, but still works?


Does it seem to work properly and in a timely fashion? If so don't worry about it. Since it is an external drive it may be slightly quieter than you are used to. Laptop HDDs barely make a sound....

Also keep in mind if there is hardly any data on it, it's not going to have to make much noise to begin with.

Aug 25, 2008 | Western Digital My Book Essential Edition...

3 Answers

My Book firewire not bootable on mac


I picked up a couple of My Books lately( via Ebay), and noticed that i can not get them to work on the Firewire interface with my Dual Core Intel Mac. Shows up on USB2.0 fine however.I found an online reference that said Apple changed some things on the Firewire interface year or two ago, and that vendors had to update their firmware (it related to Firewire devices reporting a unique ID to the Mac).

Jan 12, 2008 | Western Digital My Book Essential Edition...

Not finding what you are looking for?
Western Digital 320GB MyBook External USB 2.0 Hard Drive Logo

229 people viewed this question

Ask a Question

Usually answered in minutes!

Top Western Digital Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Mark Taylor
Mark Taylor

Level 3 Expert

728 Answers

joecoolvette
joecoolvette

Level 3 Expert

5660 Answers

Are you a Western Digital Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...