Question about Western Digital 320GB MyBook External USB 2.0 Hard Drive

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Cannot communicate with my book

I have a brand new WD my Book 320 Gb hard drive that was on my desktop and seemed to be working at first.  I have since powered down and now cannot seem to communicate with the darned thing.  no instruction book, no clue!!  can you Help??  (i have an apple g5 power mac) thanks,  Janet

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Try a replacement USB cable first, and test the MyBook on a different computer, to ensure the fault is on the external storage unit.

There are two possibilities:

The Mybook USB/ATA controller board is faulty.
In this case you can simply take apart the enclosure and mount the disk into a new enclosure. WD Mybooks are SATA, but double check the hard disk connector to ensure.

The hard disk inside is faulty.
In this case repair may be expensive. You need to locate a data recovery facility with a 'clean room' , the cost is usually more than $800.

If this happened after a power surge, then the problem is most likely a faulty controller board.

If instead you have dropped the hard disk it is possible an hard drive failure, in that case repair will be expensive.

A replacement enclosure will stfrom art about $20 on Ebay or Amazon, and must not necessarily be WD .
Check if your disk is Sata or PATA (IDE) before buying the enclosure.

Posted on May 04, 2009


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