Question about HP Photosmart C6180 All-In-One InkJet Printer

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Photo tray output problem

Hi, my printer is used for home based business and suddenly is not printing. it keeps prompting to put output tray all the way down but it already is. it is a c6180 I have the same problem. So what is the fix?

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  • ksilinux Aug 03, 2008

    Exactly the same problem. It won't print out of photo tray. Asks to put the tray all the way down, nothing helps.

  • mommacita50 Feb 10, 2009

    Same problem...printer won't work, asks to push down output tray, but it is down...what's the problem, can someone help

  • Anonymous Mar 13, 2009

    I have the same problem with a HP C7180. Says to put the tray down. So far as I can tell it is. It just makes this hideous grinding noise.

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I fixed it just now and easiest, following the step below:

1) Can you see the blue thing between the paper tray and the printing tray? That's the Output Tray! Just press it back in as much as u could
(but don't break it). Then you trying print (testing), they might have a paper jam but its normal. After the jam, they will tell to dismantle the jammed paper at the back.

2) Shut down (or restart) your printer (unplug the power switch or it won't work). Plug it in again and then just simply its done!

3) If it won't work, repeat the previous step again... Good Luck ;)

Posted on Oct 22, 2010

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Posted on Jan 02, 2017

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Hi...I have a problem with my HP Photosmart C7280...can you help ? the error message "Photo tray problem" keeps coming up, telling me to "lift the output tray, push the photo tray all the...


Photo tray problem

' Lift the output tray up and verify that the photo tray

' is pushed in until it stops, then lower output all the

' way down. Press OK button on the printer to

'continue printing

HP Photosmart C7280 All-in-One Printer


1. Turn off printer.

2. Pull out paper tray and photo tray

3. Remove output duplexer (on back of printer)

4. Open input sheet feeder (on top of printer)

5. Open cartridge access door. (Basically lift up control panel and scanner section of the printer)

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Try this :

Disconnect the printer from the computer.
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***

Here's generic instruction for you:

If you are receiving an error pertaining to the CD TRAY NOT BEING INSERTED CORRECTLY, please do the following:

Recommendations:
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-Make sure your printer is powered on, and the output tray is in the upper position.
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Included, are the correct CD/DVD loading instructions. Please follow the instructions below:

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3. Push in the output tray extensions, but leave the tray open.
4. Lift the output tray. Place one hand on the top of the printer, and pull up on the output tray until it stops. Lay the tray down in the upper position.
5. Place the CD or DVD into the CD TRAY with the white (or printable) side facing up. Note: To print on small 8cm CDs, please place the small CD ring on the tray first, then place the CD inside the ring.
6. Slide the tray into the tray guides located in the output tray. Push in the guide until the arrow on the tray matches up to the arrow on the tray guide.
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General tips for CD and DVD printing:
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-All printable inkjet media is different. Some surfaces will absorb ink better than others. If output appears banded, faded, or streaky, print a Nozzle Check pattern to confirm that all colors of ink are printing completely. If the ink does not completely dry or smears after 24 hours curing time, you may need to use the Epson Print CD tools to adjust (lower) the print density.
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I had the same problem with the paper output tray. I solved it by removing the switch by removing one screw and tying the wire leads together. Now the printer thinks the tray is always open.

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