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Press and hold the "Clear/Off" button on your microwave oven's keypad for about three seconds.
Wait for the "L," which indicates the microwave is locked, to disappear from the display.
Open the microwave using the open latch button.
Push the microwave door tightly closed. The computer will not start cooking until the door is closed for safety reasons. Some models of microwave will give a warning on the screen if the door is open.
Ensure you have programmed a heat setting, entered a cooking time and pressed the "Start" button on the microwave's keypad. Check that the microwave is not set to "Defrost" mode.
Unplug the microwave and wait for one minute. This measure will reset the microwave's internal computer if it has frozen or scrambled. Plug the microwave back in and try again.
Ensure the keypad lock mode is inactive. Most microwave ovens have a lockout feature that prevents children from starting the microwave while unsupervised. Lockout mode is usually deactivated by holding down the button that bears a padlock symbol (like the "Start" button in the photograph).
The problem with your microwave's touch pad needs some simple troubleshooting steps to rectify the problem.
1 Check the power supply. Make sure the microwave is firmly plugged into a working electrical outlet and that your wall outlet is active if your home uses outlets controlled by a wall switch. Check your home's fuses or circuit breakers to ensure they have not been tripped. Without power the microwave will not respond to any input.
2 Make sure the parental lock is inactive. Some ovens, like the one shown in the image above, feature a keypad lock to prevent children playing with the controls. Most keypad locks can be cancelled by holding down a button or combination of buttons for a few seconds.
3 Make sure the door is firmly closed. Some microwave ovens will not allow any control panel input if the door is open.
4 Remove the microwave from the power, wait 10 seconds, then plug it back in. This will reset the microwave oven if there is a temporary problem with the software.
5 Press the "Stop/Cancel" button several times to cancel the current operation and return the microwave to standby mode. Re-enter your cooking instructions using the keypad as usual.
GE manufactures various models of microwaves with a range of features. Among them is a child safety feature that allows parents to lock the keypad. Though children can still open the door, the keypad lock prevents them from starting the microwave. The lock is in the form of a keypad code that renders the buttons inactive.
* 1 Press and hold the "Clear/Off" button on the microwave's keypad. * 2 Hold the button down for three seconds. * 3 Wait for the "L" on the keypad's display to disappear and display the time instead, signifying that the device is no longer locked.
Most likely you set a child lock (front panel lock) by holding a button too long (3 seconds). Without a model number, I can't be absolutely sure of the keypad lock for your Jenn-Aire microwave. Usually, the key will have a small padlock icon on it. Press and hold this key. On my microwave you press and hold Start to toggle the lock off.
On a Jenn-Aire JMW2430 and similar models, the Button Lock is activated by a several step process (More and Button Lock). However, pressing and holding the Start button will deactivate it.
To lock or unlock the keypad, press and hold the CLEAR pad for 5 seconds.
If this recurs, you may have a power line problem or trouble with your controller.
If you suspect trouble and it's under warranty, don't hesitate to contatc GE via ge.com.
If you don't have your mower's manual, you can download one at: