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My fax reads line in use

Have just bought this fax cannon jx300. Have hooke up according to the instructions. It goes into start up mode then screen reads line in use and sometimes there will be busy signal and ther is no one on our phone and we have not attempted to send a fax either,

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  • thepitts Nov 25, 2008

    The line in use msg shows when the fax is connected to one telephone line although when the line is tested with another handset, it is functioning. When the machine is connected to another telephone line, we get a dial tone and the line in use msg disappears


  • Anonymous Mar 26, 2009

    I have the same problem with my 8860DN from Brother.  It was working great and all of a sudden the line shows busy when trying to fax or call.  The telephone line if good because I I plugged in a telephone and got a dial tone.  What gives?

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Make sure the handset switch is working.

Posted on Sep 01, 2008

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U need to check the phone line. U can hook any single line phone to the phone line, check for tones without background noise.

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Jx300


What exactly happens when a fax should be coming through and it does not? Does the machine ring and fail to answer, or does it answer, possibly receive, and then not print? Which mode is the machine set for? Are there any error messages on the machine or other LCD message displayed?

Have you verified the telephone line is properly connected so that the machine is able to communicate? Make sure that the machine is able to use the telephone line by using the handset to make a phone call. If this fails, you will know to go through the phone troubleshooting problems, just as you would with any other phone issues.

If the phone line is functional, please reply with more detail re exactly what occurs when a fax should be coming through, e.g. does the fax machine answer the call or let it ring until answered manually? I believe that either there is an issue with the line, or there is an issue with the setup of the mode for receiving, but can not be more specific without more information.

If this information assists you in resolving the problem, please take a moment to rate the solution at a "FixYa" level. If you do not feel that you can rate at a "FixYa", please post back with more information regarding what has occurred subsequently and/or more details regarding the situation, and I will gladly help you until we have reached a definitive solution. Thank you for using and rating FixYa!

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Set the reception mode to Fax with answer machine TAD. Make sure its set for fax with answer machine.

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It could be a compatibility issues between the two faxes. If the other fax is particularly old its communication speed could be too slow for your fax.

Also don't rule out the line on there end. Many times in my job I've had Telephone company's check the line remotely and say its ok but its not until they come out to site that they find an actual fault.

Do a manual reception. Put your fax reception mode from automatic to manual. When the fax rings in pick up the line with the hook or speaker phone button and then press the start button. This rules out a fair part of the line correction. If you can receive of course.

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