Question about HP Office Equipment & Supplies
This is a largely discontinued model and I have known issues to arise when installing under XP or Vista. If
the computer just can't see the printer, I would completely uninstall
any components you were able to get installed (if any), remove the
device entirely from your system, download a new version of the driver from HP which was updated since the one you probably have on CD, and run the setup.exe...If your using a system driver
you'll have to hook the printer up first. Remember with USB, always change the USB port when reinstalling the driver.
If that does not work, there is a known issue with the 3520's that is addressed here. The link includes instructions on manually updating your driver to work with properly with USB.
Posted on Jul 29, 2008
First check and make sure the printer hardware driver is installed and also the software. If the printer came with a disk, it should load both for you. Make sure you have ink in the cartridges. If you did not have a disk for the printer; then go on-line and download a driver and software for it from the internet. Then once both hardware driver and software are loaded you have to turn off computer and re-boot for it to take effect.
Another thing to check is when you get ready to print out your document and the print screen comes up. Make sure that the printer you are printing to is the correct one selected.
I see that you have power, but make sure the printer cable is plugged in the back of your computer. Then you need to check to make sure the printer port is the correct one for the printer. Usually it is LPT 1; or if USB, the cable would be plugged into a USB spot.
Hope this helps. Let me know.
Posted on Jul 29, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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