Question about Dell DVD-rom DVD Drive

1 Answer

Dell Latitude Dell DVD player

Reads CD but will not read DVDs

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  • Anonymous Aug 01, 2008

    my drive plays cds but not dvds

  • Anonymous Aug 14, 2008

    same problem. doens't seem to acknowledge dvds. anyone got any solutions?

  • Anonymous Jan 19, 2009

    my dvd player wont play dvd. Will burn music but cannot show any dvd!

  • johntaunton Apr 23, 2009

    I am running XP on a Inspiron E1405. I can play CDs but not DVDs. I ran the three step Solution that Rakesh suggested without any errors in the Dell diagnostics. I get the error
    Normal 0 MicrosoftInternetExplorer4
    /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman";}"The video decoder has eithermalfunctioned or is not installed."
    Thanks for your help.


1 Answer

We will first start with these steps and let me if is still resolved or not.
Do this step and restart your laptop. Let me know what kind of dvds are you using. Are they movies or with data.
2. Run a 32 bit dell diags on the drive. You can access Dell diagnostics by pressing F12 when you seeing the Dell logo when you start the system. You may have to try couple of times to get to the screen. It will show you one time boot menu. Select diagnostics. Alternatively, if you have Dell diagnostics or drivers cd, insert that and in the one time boot menu select cd dvd and press enter.
It will take you to the diagnostics menu. Select Test my system, then custom diags and then ran a diags on the drive. If they test fails it might be time to replace the drive. If you are in warranty talk to dell tech support and tell them that 32 bit diags on drive failed they will just replace the drive, if not in warranty let me know I will help you in ordering the spare parts online. Drive is not that costly.
3. IF the diags have passed and still having the issue boot system to safe mode and then go to My computer, right click the drive and click on explore. Check if you can see any contents of your dvd. If you can then the culprit is the OS or windows xp then we can do more steps. To access safe mode press F8 when u see the dell logo during start up.
Do share you experience so that I can know how it is working

Thank you
Expert in Dell Laptops.

Posted on Jan 05, 2009

  • Eathan Elf
    Eathan Elf Aug 26, 2013

    Well, I know this is from 2008, but I am working on someones machine that's a Latitude D620. The drive will read Cd's fine, but it has a real issue with DVD's it seems. It will read older DVD-RW's, and any factory made DVD. It has a real problem getting any data from DVD-R and from DVD+R DL. It will occassionaly get the name of the DVD, and after awhile sometimes will show the contents. On rare occassions they will start to boot and only get so far. I burned them at different speeds including the slowest the DVD would allow. I ran the diagnostic test, drive is fine. I looked at that microsoft link, but it is for Vista. Would buying a new one correct this? If not what can I do? This is a real pain. Thanks. <:0)


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