Question about Dell DVD-rom DVD Drive
Reads CD but will not read DVDs
We will first start with these steps and let me if is still resolved or not.
Do this step and restart your laptop. Let me know what kind of dvds are you using. Are they movies or with data.
2. Run a 32 bit dell diags on the drive. You can access Dell diagnostics by pressing F12 when you seeing the Dell logo when you start the system. You may have to try couple of times to get to the screen. It will show you one time boot menu. Select diagnostics. Alternatively, if you have Dell diagnostics or drivers cd, insert that and in the one time boot menu select cd dvd and press enter.
It will take you to the diagnostics menu. Select Test my system, then custom diags and then ran a diags on the drive. If they test fails it might be time to replace the drive. If you are in warranty talk to dell tech support and tell them that 32 bit diags on drive failed they will just replace the drive, if not in warranty let me know I will help you in ordering the spare parts online. Drive is not that costly.
3. IF the diags have passed and still having the issue boot system to safe mode and then go to My computer, right click the drive and click on explore. Check if you can see any contents of your dvd. If you can then the culprit is the OS or windows xp then we can do more steps. To access safe mode press F8 when u see the dell logo during start up.
Do share you experience so that I can know how it is working
Expert in Dell Laptops.
Posted on Jan 05, 2009
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