Question about DeLonghi EAM3500 Espresso Machine/Coffee Maker

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Grinder runs with NO beans inside

I've had the EAM-3500 for few months and it has been working ok until now.
Normally when I press a button to make a coffee, the grinder goes on for about 4-6 seconds, grinds the beans then start the whole process.
When there is not enough beans and we make a coffee, the grinder goes on for few seconds and display a message "to add more beans".
Now the grinder goes on for 30 to 40 seconds (even if there are no beans) than make the coffee.
I have suspected that the bean sensor was defective, so I contacted the MFG to get the service manual or electrical diagram, and they responded to me an gave me a phone number to call in CA, I call them and they sent me a copy of the Diagram & Diagnostic manual.I looked everywhere and can not find a bean sensor, I did a factory reset and it did not help.
Any help will be appreciatted.
Peter

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Fill beans before they run out!
If you hear the grinder running empty, press the same button you pressed to start making coffe to cancel the current cup -or, if some beans were ground, stop the water a bit earlier to make a shorter coffe using the same method (press the button you pressed to start the cup). The auto-detect of beans missing is a very minor and largely useless feature.

Posted on Jan 11, 2011

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Posted on Jan 02, 2017

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