I have a Skycaddie SG3 and when I try to connect to my laptop I receive a USB error stating that the device has not been recognized by windows. I've tried to connect this to 3 different computers with the same results
Be sure the cable that connects to the back of the SkyCaddie is plugged in correctly and that is going straight down the back of the SkyCaddie over the logo. The cable should not be coming out of the top of the device then down, that will cause the error you are getting. If this is NOT the issue or the resolution, then unfortunately, anytime a device reads USB not recognized or malfunctioned, you will need to send the device in for a repair, IT IS an internal issue.
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Since you have tried charging the device using the usb and the power cord. It is quite clear to know that the problem is from the device connection port. It is bad and need to be replaced.
But you need to Try to test the battery in other devices then try to charge it there to see if it will hold a charge. If the battery holds a charge there, then it means the battery is okay and if it does not charge. Then it means the problem is from the battery. It need to be replaced if so.
Then test the charger/ power cord on another device if it is not bad, then you test the usb cable also. After running these test. You will be clear to know if it is the connection port. Then replace the connection port once confirmed to be the problem.
Hope this helped.
Make sure your cord is plugged into the SkyCaddie with the cord pointing down towards the battery, not going up. It makes sense and it is easier to plug in with the cord going up, but you will eliminate this error if you plug in the cord with the cord going up.
Turn your power cable/connection cable over. You are connecting it wrong. When connecting it to the back of the SkyCaddie, make sure the cord it going down towards the battery, not up. That will fix your issue.
This may sound crazy but I had the cable connected incorrectly (I was getting a message that my Sky Caddie SG4 was unrecognized). When connected the cable correctly (to the back of the SG4) the cable wire should be pointing down.
Firewalls don't just present themselves through Windows. Do you have an extending firewall software like Norton, McAfee? If so, you will need to also configure/add the SkyCaddie Desktop program to those. Also, is the internet connection from the computer you are using on a router or nodem? Is it located in a business who has security on the network. If it is the latter, there is little you can do about that. If it is the first, then you will need to reconfigure router settings to allow also for the software. These items are different for every computer so the techs there will not know how to personally reconfigure routers and networks, but they can assist you with Norton, McAfee,etc.
please check your power y cable cord the comes with the sg3/4 units. they have teeth or tabs on it near the screw and they tend to break if it slips while the person is trying to screw it in. that will cause the unit to not connect no more and they will need to replace it, but please don't use a broken power y cable, it will cause it to slide around and shorten it out. most of the time this occurs after the person had it for awhile or they screw it in too tight and over time that will strip it out and cause it to no longer to screw in...