Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive
I had a similar problem with my WD passport 320GB. When I connected it to my laptop it never showed up on My Computer even though the blue light on the hard drive came on.
Here is what I did: Right click on "My Computer" and click on "Manage" and then "Disk Management",. you should see your WD hard drive listed. then click on "change driver letters and paths" and change it from the listed to another drive. I changed mine from G to F drive and it worked for me.
Posted on Mar 08, 2009
I have a 120G WD Passport drive. It works fine when I connect to my laptop and other computers. But, I had a similar problem, where it does not work when connected to my home computer. After I read a post, that hinted at the ability to draw power as a possible issue.. I realized that I connected the WD passport through a usb hub. I immediately connected the drive directly to the computer and it started to work.
The error message that windows shows "usb device not recognized" is a bit misleading, it was insufficiently powered in the first place.
I hope this helps anyone out there still facing this issue...
Posted on Jun 07, 2009
Well the answer to the laptop problem is that the some laptop's usb ports will lack the power supply to run the disk drive, so if you hear a click and a spin and then a sudden stop, power supply is the issue. The solution to getting the hard drive to work on the laptop is to get a power cord that utilizes two of the laptop's usb ports to get enough power to run it. However, that might be a bit of a hassle since some laptops don't have two usb ports next to each other.
For the "USB not Recognized" solution, I have a question for you:
1: Do you pull on the cord or the plug when taking it out of the computer?
2: Do you crumple or wrap the cord when putting it away?
If you did any of this, the wiring is probably busted, as it's now not allowing enough power to go through the cord anymore. It's the same as a PS2 controller; If you keep wrapping the cord around the controller tightly, eventually the wires in the cord will break and will render some the buttons or the whole controller useless. The solution: Simply get another Mini Type-B cord, preferably from Western Digital if you can. If you want to use another power supply cord from a different product, if might be a little risky since some will might produce more power than the hard drive might handle, resulting in overheating and loss of data. But, if your one for experimentation, go for it.
Hope this helps
Posted on Mar 16, 2009
Hey guys, thought I would add my 10cents worth, I recently bought a 160GB wd passport essential Hd and it would only occasionally be detected on my PC, so I got in touch with WD to see if they could help, well it seems the problem is not with the hard drive itself but the cable,if the cable only has a single USB connector then you are going to have problems,get it touch with WD and see if they can replace the cable, as a 1 USB connector is not powerful enought to run the HD and be able to write or read it, so what you need is a 'Y' cable with 2 USB connectors on it, and I guarantee your problems with the hard drive will disappear..
It now works a treat,gets detected everytime the HD is connected,but word of warning get rid of the WD smartware,it causes problems and is memory hungry..
Posted on Jul 18, 2010
These WD Passport external drives are junk. This happened to two of mine, switched to Maxtor.
Posted on Sep 01, 2008
I had the same problem.. it connects to my mac and another laptop with xp installed. when i plug it in at work, it doesnt.
Here's what i did, right click on my computer -> manage -> disk management. Western digital should show up in hard drive. click on it - right click and explore. It opens as F drive.
If F drive is already mapped to another location, disconnect the mapping and then explore the passport from disk management. This time it worked.
Posted on Nov 26, 2008
The circuitry in the box has a controller ic which has got shorted or the circuit plate of the hdd has gone faulty in power supply section
Posted on Jul 29, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Does you drive make any sounds like these?
If yes you have a mechanical problem and you should get a specialist to work on it.
If not - try to remove the drive from the enclosure and connect it directly to the computer to recover your files.
Posted on Nov 30, 2008
I had the same issue. Its not a power issue because it shows up in device manager. Heres what I did.
Right-click on my computer and click Manage>Disk Management
Your drive should show up there. Right-click on it. If explore is not grayed out, assign a drive letter to it and you should then be bale to see it in my computer.
In my case explore was grayed out. I had to click on the option to format the drive. After re-formatting the passport explore was available. I then assigned a drive letter to it and I have access again.
I guess somehow using it on multiple computers srcewed up the file-system on it. I was using it between windows and linux.
This fixed my problem.
Posted on Jan 02, 2009
Tips for a great answer:
Jan 13, 2011 | Toshiba 120GB USB 2.0 Portable External...
Nov 03, 2010 | Western Digital WD Passport 250GB Portable...
Sep 20, 2017 | Western Digital Passport 120GB External...
Apr 05, 2010 | Western Digital WD Passport 250GB Portable...
Jan 24, 2010 | Samsung Portable 120GB USB 2.0 External...
Oct 28, 2008 | Western Digital Passport WDXML800UE...
Sep 09, 2008 | Western Digital Passport WDXML800UE...
Jul 30, 2008 | Western Digital Caviar WD2500BB 250 GB...
13,886 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: