Hi vbacres,
If you noticed that your DRC69702 won't able to run DVD disc, it might be the laser gone bad. There are some ways on how to fix this problem, either you manually replace the laser or to consult a repair man to have it be checked. Here are some basic troubleshooting that you can apply on this issue.
1. Try to clean your DVD disc with a smooth cloth.
2. Turn off the system then disconnect and reconnect all the cables.
3. Align the laser head.
--> if you're still encountering the same issue, I recommend to contact a local tech and have the laser to be replaced.
Hope it helps.
Thank you for using FixYa.
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