Question about Paradyne 6211 ADSL2+ Router (6211I1200)

1 Answer

Modem connects to Internet, but PC can't

I used the modem's command line to ping to www.google.com and it worked fine, so the modem is connected to the Internet. My laptop, however, can't access the Internet, even though the modem and laptop are connected with an ethernet cable. I've checked my settings and they look fine: DHCP is on, the DNS server and default gateway are 192.168.1.1, which is the address of the modem. The laptop's IP is assigned to 192.168.1.2. I can access the modem using my browser, but I can't access anything online. What could possibly be the problem? Thank you!

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  • redcurry Jul 29, 2008

    Thanks for replying. By default, the modem has the firewall enabled (the manual says it is always enabled for PPPoE, which is the connection type I have). The manual also says that, by default, all incoming IP traffic from WAN is blocked when firewall is enabled. I can, however, set up a filter to allow some IP traffic. The filter asks for the following: protocol, source IP address, source subnet mask, source port, destination IP address, destination subnet mask, and destination port. I only have to have at least one of these filled in, so should I simply type in my IP address in the destination IP address box? I can't try it right now because I'm not home. Thanks!

  • redcurry Jul 29, 2008

    By the way, all outgoing IP traffic is, by default, allowed.

  • kryses May 11, 2010

    How do I get a P2P through my routers firewall

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Are you using a firewall? Did you tell the firewall that the browser has permission to access the internet (go beyond the local network of the modem)?

Cindy Wells

Posted on Jul 29, 2008

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Device says it's working with a 100% connection but still no Internet. Totally mystified about who to call for help, let alone what to do.


Looks like your connected to the network fine but not receiving the internet signal. Maybe your modem or router is not pushing it out. Try power cycling the modem and router for about 5 minutes (unplugging power). Try connecting to a different network if possible to rule out that its not the wireless adapter having the issue. Hope this will give you help.

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Having trouble getting internet connection, from modem, straight to PC. using DSL Extreme.( I need Modem settings)


Assuming you have connectivity to the router, 1st click start/programs/accessories/command prompt. Command prompt will be a medium sized box that pops up.
Will look like this where you start typing:
C:\user\computers name>_
just start typing, don't hit the space bar and type exactly what I type.
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7 lines down, there will be a line saying "DEFAULT GATEWAY. . . . . . . . . . . .192.168.1.1
The 192.168.1.1 could be different. Write it down if you can't remember it.
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ping 192.168.1.1 or what ever the default gateway is.(there's a space in between ping and the 1)
If you can ping the router anf the connection looks solid from inside the router, test from the command prompt to see if you can ping outside the network. Type ping www.google.com It should give you 3 replies from the site.
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f your modem isn't getting an answer from your ISP
  • 1 Make sure that the cable is correctly connected to both a phone line and your modem and that, if you're using an external modem, it's connected to the PC.
  • 2 Dial the access number for your Internet service provider (ISP) with a regular telephone and listen for a data tone. If you don't get one, then you have the wrong number or your ISP is down.
  • 3 If your modem is internal, skip this step. Unplug the power cord from your modem and shut down your computer. Plug the modem back in and restart your computer.
  • 4 If you have another modem cable that you can use to connect the computer to the modem, swap it with your current cable to rule out a bad cable.
  • If your connection is refused by your ISP
  • 1 Make sure your username and password are still correct. These are usually entered through a connection program that your ISP provided. You will probably have to retype your password, as you won't be able to read it on-screen.
  • 2 Locate the TCP/IP settings for your computer. In Windows, these are found in the Network and Dial-up Connection control panels. In Mac OS 9.2 and earlier, they're in the TCP/IP control panel. In Mac OS X, they're in the Network section of System Preferences.
  • 3 Check that the host name and domain name information are correctly entered in the TCP/IP settings. This information should have been supplied by your ISP.
  • If your connection is accepted but you can't load Web pages or send e-mail
  • 1 Call your ISP's support number to find out if you have been affected by a service outage.
  • 2 Unplug the power from your modem (whether it's telephone, DSL or cable) for at least 10 seconds, shut down your computer, plug the modem back in and restart your computer.
  • If your connection seems too slow
  • 1 Set your Windows computer to MS-DOS mode: Click on Start, Programs, MS-DOS Prompt.
  • 2 Type "ping" followed by an Internet domain name--for example, www.google.com or www.yahoo.com. Macintosh users with OS X can use Apple's Network Utility program to "ping." Earlier versions of Mac OS don't have it built in, but freeware programs are available on the Web.
  • 3 You should get a report saying how many milliseconds it took for your "ping" to reach the destination. A computer communicating with the Internet via a 56-KBps modem connection might typically have a 0.3-second (300-ms) or longer ping. Anything longer than 5 seconds (5,000 ms) indicates a problem with your connection that might be the fault of your ISP.


  • Read more: How to Troubleshoot an Internet Connection ' eHow.com http://www.ehow.com/how_113839_troubleshoot-internet-connection.html#ixzz15EpuN33C

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