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You need to identify the Operating System and version to make it easier for someone to look into this. You might also mention the system brand and model, mainboard make and model for non-name brand. Identify which slot the card is plugged in to.
If it is Windows, does the Hardware see the card ? (Hardware Manager is usually under Properties when you right-click on My Computer).
Check that the card (always power off and unplug the system, I had a neighbor who 'hot swapped' cards in his PC - Oh that guy!) is properly seated (pushed down) and that there is power connected to it (that is a power connector at the rear top edge, right?).
You might also try the card in another PCI slot, in case the one you have used is a problem.
If the card is not recognized, you may need to return it for a replacement. Remember that you wore a grounding strap when you installed it. (nudge nudge wink wink) You followed the installation instructions to the letter.
Does the computer recognize any other USB devices plugged in to the card? (If not, card might be bad). [mice, webcams, flash drives]
Does the drive connect to your slower USB ports (system probably tells you it is a slower port) ? If it works on another USB port, the drive is OK. It is OK to use a different PC to check this because you are checking the drive not the PC here.
The download link for the installation guide did not work for me. I did not see any drivers available for download.
If you are not OK with editing the XP registry, then I would enlist a computer savy friend to help you. If you make a mistake the computer will be inoperative and needs Windows XP re-installed again.
The other way is to re-install Windows XP from scratch but make sure the Airplus is card removed first.
To fix your problem using Regedit follow these steps :-
1. Remove the program using Add/Remove Program.
2. Delete the Airplus folder from the Program Files folder.
3. Click on Start - Run and type Regedit (registery editor)
4. Click on Edit then Find and type Airplus
5. Click Find Next
6. When Regedit finds a Airplus entry then delete this entry and press the F3 key to find the next Airplus entry - delete and repeat until all Airplus entries have been removed.
7. Close Regedit and reboot the laptop.
8. Install the Airplus driver etc.
If this doesn't work then re-install Windows XP from scratch, it might be quicker to solve this problem in the long run.
Let me know how things go.
Extract the file first then on the extracted files, look for the driver name and then run it. In extracting file you should have the WinZip Beta you can download it from http://filehippo.com/download_winzip/
you would have to find the encore manufacturers website and download the driver from there ( if they have gone belly up then you will have to go to www.driverguide.com and find it on there and install it.
If not then it would be a lot easier to get a new wireless card by linksys or netgear or draytek if they do one ( preferably PCI if this is a desktop or PCMCIA if its a laptop )
USB dongles arent that great for wireless - they work but not as good as a PCI or PCMCIA one will.
Make sure the files didn't just accidentally get set as hidden. To check this open the folder or the drive in my computer and click on tools > Folder Options. Scroll down to view ALL files. Refresh My computer by pressing F5 and see if they are now there.