Question about Kenmore 63792 Microwave Oven

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New Kenmore microwave won't start

I just purchased a 1.1 cu ft Kenmore microwave online thru kmart.com for my daughter and had it shipped to her. she unpacked it, set it up and when she tries to use it the light turns on inside but nothing happens. Is there something we can easily check before we go thru the hassle of the return? thanks!

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One test that sometimes helps is to gently lift up (and/or push down) on the door or handle as you try to start it. If it works or tries to work, then it's a door switch mount or door alignment issue.

Not guaranteed to reveal the trouble, but sometimes it does.

There's a good chance it could have been bumped in shipping, causing misalignment of the door hinges or switches.

Posted on Aug 03, 2008

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