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My Creative Zen Sleek Photo freezes at the stage when the screen says "Zen Sleek Photo" and will not respond, reseting the player does not help, and I have tried to update my firmware, but it will not recognise my player.

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I had the same problem. Mine would go to the Sleek Photo Screen and then the Creative screen. After that it would freeze and do nothing. I tried to reset, reboot, all that. I downloaded the newest firmware, but my pc wouldn't recognize the player. I went in to the control panel and hit add/remove programs. I removed my WMP 11 and the WMP runtime (I heard these can mask the player). Sure enough, I rebooted the pc and it recognized my player. I was then able to launch the firmware update and now my player is working like a charm.

Posted on Aug 19, 2008

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You can use WMP to sync music to it, and Explorer to drag/drop photos to it.

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What you have to do is flash the firmware. And this is another huge problem. If you have WMP 11 you have to downgrade/uninstall it from you computer or use a computer that doesn't have it on.
Next connect your MP3 player after you have:
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I have the sleek photo and mine bugged out. It would go to the splash screen and then go blank and just sit there. Nothing would respond. I tried reset, reboot and other things too. My pc also would not recognize the player. To make a long story short, I tried other suggestions I found on the web. They didn't work and my player would now only go to a garbled splash screen and go right to the recovery screen.


I had the new firmware, but I couldn't use it because the pc wouldn't detect the goofy player. Then I ran across a site that mentioned that Windows Media Player can cause player recognition problems. I removed both WMP (mine was 11) and WMP runtime using the add/remove programs option on the control panel. I restarted the pc and BAM! the player was now recognized. I ran the new firmware application and the player works fine now. The key for me was getting rid of WMP and the WMP runtime.

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If you can, the best test is to try your player with another PC,

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