a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Pardon my question; but what do you mean everything works fine? Have you attempted to attach the speaker system to an other device, such as a Receiver, DVD player, TV, etc? First check and see if the System works on other electronics and if it is working, then you go back to your computer and start from there; and I assume "everything works fine" could be the computer. The Altec is one of the best systems out there and their quality superior. It is rare to get a new Altec in a defective state as they do a great job on quality control.
Check the pins on the speaker and on the plugin on the iPod, that's the problem usually. Also, check if the iPod is truly compatible, even if it worked before it may not be. I have seen car chargers for say a 2G iPhone work for a bit then say incompatible, it happens. Here are the compatible iPods for the iM310:
See if this helps:
-Close all programmes on your computer.
-Turn off your Sansa e250.
-Attach the cable into the USB port of your computer before attaching it into the actual e250.
-The scroll wheel on the Sansa should have turned on by now.
-Then it's just a matter of waiting for a few seconds.
-Try opening Windows Media Player to see if it detects your device.
Otherwise, be patient. Goodluck.