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I had the same issue. Brand new Sansa e250 player. My XP SP2 computer would not recognize it. I updated my Windows Media player to version 10. Bingo, all is working now. I previously had version 9. Good luck!
See if this helps:
-Close all programmes on your computer.
-Turn off your Sansa e250.
-Attach the cable into the USB port of your computer before attaching it into the actual e250.
-The scroll wheel on the Sansa should have turned on by now.
-Then it's just a matter of waiting for a few seconds.
-Try opening Windows Media Player to see if it detects your device.
Otherwise, be patient. Goodluck.