Question about Whirlpool 19.8 cu. ft. Side-by-Side Refrigerator ED20TQXF

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Thermostat control Dear Experts, I have this Whirlpool side by side refrigerator model EP20PKXWN00. This has a thermostat controller - control knobs for the freezer (A B and C) and refrigerator (1 2 3 4 5). I had turned the freezer to B and the ref between 3 and 4. I was surprised that it defrost by itself after running the unit for 5 hours and the water lid pan almost filled up with water. I had it drained and adjusted the control to lower. Freezer to A and Ref to 2. Again, it auto defrost after an hour and I have to drain the water again from the lid. Every day, I have to drain the water from the lid! I just bought the unit from a couple who left to Canada for good. I had it running this only for 3 days and it's a bother that I have to watch the lid to keep it always dry. Is this normal? Or somethin wrong with the control? Please help. :(

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  • joso2003 Jul 29, 2008

    It's just a bother that draining the water from the lid happens to be everyday. This unit has 3 controls ( the freezer, refrigerator and also the moisture control). I happened to lower the thermostat to warmer for the freezer and at knob turned to 2 for the refrigerator. I observed that it defrost every an hour and water drains after 8 hours. And now, I put it back to B for the freezer and between 3-4 for the refrigerator. The current is okay now but need to wait for sure after 5 hours it will auto defrost and will drain water again and has to dry the lid to avoid overflow or will mess the floor under. Dear expert, is there any other way to lessen my time watchin and dryin the pan everyday? Or I have to anticipate the time for it? Please reply.

  • joso2003 Jul 29, 2008

    Thank you 22ooper for your information. I really appreciate it! More power to you. Big thanks!

  • joso2003 Aug 06, 2008

    I just had my unit fixed with your helpful information. Thank you so much!



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Your system most likely has an automatic defrost system. The auto defrost system should actuate every 8 or 12 hours. Under normal conditions the water from the drain pan will evaporate between defrost periods. The defrost is controlled by a timer and NOT by the temperature controls.

Posted on Jul 29, 2008

  • James Helmer
    James Helmer Jul 29, 2008

    If you are truly getting excess water from each defrost you must look elsewhere for the source of the water. All items stored in the refrigerator and freezer should be stored in covered containers. Door gaskets should seal. Door gaskets can be checked by closing the door on a paper and feeling for resistance as you withdraw or slide the paper such as a dollar bill.

  • James Helmer
    James Helmer Aug 06, 2008

    You are welcome, it is the reason we are here.



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