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We have had exactly the same problem. We took the pram back to where we purchased it from and got the pram fully serviced, the back tyres were changed for a better quality all terrain one, and the front tyres were also changed with new bearings fitted. It works as good as new now, however I still think this is only a temporary solution... Interestingly we have only used the pram (from new) for just four months before the tyres completely deteriorated and we found the manoeuvrability a major problem.
Assuming your tyres have the correct pressure, uncontrollable shaking in 3-wheeld swiveling strollers is usually caused by bearing slack.
Please check the front wheel bearing. It should allow the wheel to rotate freely but it should not be loose on the axle. (ie. It should not slide sideways on the axle.)
In this case you would need a new front fork/wheel assembly.
Please let a dealer have a look at it. As the Vibe has not been around for very long, you may still have warranty.
One or more wheels may be crooked, either the axle is bent or there's the manufacturer defect. I would call the store you purchased it from to see if they can warranty the repair or replace any faulty parts.
(Personally for the price I don't recommend Phil & Ted's stroller as there are far better make & models out there that won't have such issue. I don't want to discourage you but that's been our experience with these strollers)
There is a company called Buggy Pit stop which valets as well as repairs pushchairs. I used them when i gave my old dusty broken pushchair to my sister. I had it repaired and valetted by them. They did a great job and they were not that expensive either.Hope this helps. Their number is 020 8861 0038.
First remove the front wheel assembly from the pushchair by pressing in the two buttons on the sides and pulling it out.
Now look more closely at the assembly - on one side, just where it bends at an angle you will find a small hole, a couple of millimetres across. Take a small screwdriver or some other thin object and push it into the hole a little way, which presses a metal catch inwards, releasing the swivel assembly. While continuing to push this in pull the swivel assembly apart - grasp the wheels in one hand and the L-shaped plastic housing in the other and pull them apart.
Now clean all the surfaces with a piece of strong cloth.
When all the surfaces are very clean, take a can of TEFLON SPRAY and spray it onto all surfaces that rub against each other, before reassembling the wheel unit. Silicon grease is a cheaper alternative, but the teflon spray is supposed to be the best for lubricating all moving parts on the Buzz. Whatever you do, don't use WD40.
You need to regularly lubricate the wheels...Just get some WD-40 with the little straw attachment & spray into where the wheel meets the frame...Make sure you lubricate the wheels regularly...I had the same problem & call Peg toll free - that was the answer & it fixed my problem too!!