Question about Arris DSR922

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Cannot change/move satellite

Using the remote, when I choose a satellite to move to, the onscreen display indicates it moved, but the dish position counter does not move nor does the satellite. If I use the tuning buttons, the dish does move, but the counter on the display does not. This is a new problem - worked fine a couple of days ago.

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  • wiley18 Jul 29, 2008

    Yes, this is a C band dish system. If I use the remote tuner (fine tuning once tuned to a satellite) the dish does physically turn. It's the display from the reciever that doesn't move (dish position numbers do not advance) and if I use the remote to change satellites - the display indicates I've 'moved' but the dish does not physically move. Only if I use the fine tuning arrows does the dish actually move.

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I assume this is an outdoor satellite dish system, like a c-band system? It sounds like the motor drive outside has a stripped gear on the main shaft. The motor is probably running and the sensor wheel is turning (making the unit in the house think the dish is moving) but the screw shaft is not turning.

Hope that helped

Geno

Posted on Jul 29, 2008

  • Gene Wells Jul 31, 2008

    That's very odd. "Usually" for the display to indicate the dish is moving, the sensor on the motor must be sending pulses back to the main unit, if not the unit "should" error out. Sometimes it takes a second for the unit to error, especially when fine tuning.



    Geno

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