Question about Xerox Phaser 4500 Printer

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Phaser 4510 claims repeated paper jams

Every few pages of printing, my brand new Phaser 4510 printer claims that it has a paper jam and that I should clear it by opening the rear panel. There is never actually a paper jam present… I can sometimes get it to clear and go back to thinking it's ready to print by either turning it off and on a few times, or opening the back cover and fiddling with the latches back there. Is it an oversensitive sensor? Any ideas for how to convince it there isn't a problem?

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The fuser exit sensor had an updated version for that model (old model has a "bounce" problem). Xerox gives a 1 year warranty..I would get them out to fix it pronto !

It is also helpful to have the error code. Press the i button while the printer has the jam message on the front panel. Use the fault code to locate where the jam actually is. (This will help the technician greatly ! )

Posted on Jan 22, 2009

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1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
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  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
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  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
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alternative :
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