Question about Motorola Mobility RAZR V3x Cellular Phone
When I turn my phone on it goes through the initial part of the start up displaying the providers moto....The screen then goes momentarily blank before displaying all white. After about 5 seconds of the white screen the keypad backlight illuminates. Shortly after that the screen goes blank, then the keypad backlight turns off then the screen comes on again in all white. This cycle then repeats every 10 seconds or so. None of the keys work whilst it is doing this and the only way to stop it is to turn it off by removing the battery.
I have thought of doing a software upgrade via the computer but the computer doesn't recognise the phone as being connected because it is not turning on properly.
I have searched everywhere for a solution and the only thing I could do was to bring up the 'boot loader' screen. But I don't know what to do next.
Any help would be greatly appreciated.
I have managed to fix the problem by doing a software update.
I stumbled across the solution..........I had the phone connected to the computer when I started it in the 'boot loader' screen as opposed to just turning it on. This time the computer recognised the phone was connected and through the motorola software update program I was able to update the software and the phone now works fine.
BTW I did lose all my address book, messages etc.
To start in the boot loader screen hold down the * + # + pwr keys all at once.
Posted on Jul 29, 2008
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