Question about Universal Remote Control Hampton Bay Universal Ceiling Fan/TV/DVD/Satellite Remote Control

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Hampton Bay w/ remote and will not reverse.

Just bought this 68" Altura # 904 384 fan from Home depot. It only runs in reverse. The remote will change the speed but when I try to reverse, it turns off and then comes back on in same direction. The fan has a (switch box) in place of a light kit. Could this be the problem? If so, whom may I call to get an other one? Help!
Keith

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  • fmarcher Sep 22, 2008

    I bought 3 of these fans for my house and I finally got 1 to reverse then I set up the second one without incident and the 3 rd had the same problem. The second fan had a problem with the motor getting hot so back it went.

  • FixYaxxx Oct 13, 2008

    We just installed the Altura 68" fan. We too are experiencing issues with speed and no reverse. I'm interested in knowing how you got 1 fan to work. Was it wiring or did it just work.



    I REALLY like the looks and size of this fan and DO NOT want to return it. If we can't get this resolved we will have to return it though.

  • Anonymous Mar 13, 2009

    the reverse function was working until this weekend. Now all we hear is a click as it tries to reverse but it continues on in the same direction. Our speed and light control work OK.

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To eliminate this problem and any humming noise, remove any wall switch that turns off and on the fan, just remove the switch from the line and use the remote to operate the fan.

Posted on Mar 07, 2009

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1 Answer

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I jtoo, ust bought The Altura (68" fan from home depot)
Home depot makes hampton bay through various chinese manufacturers.................
The fan ran slow on high speed, and barely ran on medium or low.
home depot gave me a number for their tech department that knew right away.....that the capacitor(s) are defective in many of the Altura fans.
They are sending the capacitors in 3 days to me no charge.
They are located under the fan ( remember the white square plastic plug you had to connect and the 2 wires for the optional light kit?.....)That plug is for the capacitors that everyone is having a problem with.
My guess is they are under rated for a fan that big and are sending better ones to those with problems.
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The number is:
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There is a a major ceiling fan manufacturer in Fort Lauderdale FL called King of Fans (website: kingoffans.com) that deals strictly with Hampton Bay ceiling fans & parts. They are the Home Depot distributor for Hampton Bay ceiling fans. Their number is 1-800-330-3267. There is also a 1-877-527-0313 number for Hampton Bay products other than ceiling fans...

You can also try ebay for OEM replacement fan remotes for various brands including Hampton Bay...

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Last time i bought it from amazon, take a look Amazon com altura 68 light kit. hope this was helpful. cheers

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