Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune issues when i plug my zune into my computer it says....i need a Hi Speed USB host controller installed can anyone give me link to download it?

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You have to check what make and model your motherboard is and get the driver software from the manufacturers site. There is no generic software that works for every computer.

Windows system information can often help, but usually, it's just as easy to open the computer and look on the MB itself. If you computer is very old, like Windows98 type old, even if you have a physical USB port, the software will not support it.

Posted on Aug 14, 2008

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I have not used my zune for a few months now but need to use an mp3 player so i am trying to use it again. When i plug it in to my computer using the usb cord the little battery charging sign comes up then...


First, you must not use the front usb ports on your cpu. You must plug your zune device in the back usb port. You must then download the LATEST Zune software. Install it and restart your computer. If done correctly, your Zune device will begin to charge and start working correctly. Have fun with your device

Oct 17, 2010 | Microsoft Zune JS8-00001 Digital Media...

15 Answers

Device Driver Failed


You need to have windows media 11 installed. Can you try the player in another computer to see if it works there?

By the way is your vista updated to sp1?

www.windowsupdate.com

Jul 17, 2008 | Samsung Yepp YP-P2 Digital Media Player

1 Answer

I have a 30g Zune which has not been holding a charge for a couple of weeks. This morning the Zune powers up and then shuts off (even while plugged in). I tried the 'hold down the back button and up at the...


Hi,

I am not sure if this is gonna work but, since you've tried all other steps why dont we give this a try too...LOL :-)

To troubleshoot this issue, try one or more of the following methods in the order in which they are listed:
  1. Let your Zune device charge for 30 minutes, then disconnect and reconnect the cable to turn on the player. It can take up to 3 hours to fully charge.
  2. Connect the Zune device to a different USB port on the computer. Use a USB port on the back of the computer. Do not use a USB hub.
  3. Use another supported high power source, such as an Xbox 360 console, a Zune AC Adapter, a Zune Car Charger, or a Zune FM Transmitter/Charger.

    Note These devices are sold separately.
  4. If you are connecting your Zune device to a mobile computer, make sure that the mobile computer is plugged in and is not running on battery power. Many mobile computers are configured to conserve power when they are running on battery power to extend battery life. This behavior may affect Zune device charging.
  5. If the Zune device is charging slowly, be aware that, for optimal charging, the Zune device requires at least 500 milliamps (mA) of power. Frequently, USB ports that are located on the front of a computer and on some USB hubs are low-power, 100-mA ports. Typically, the high-power, 500-mA USB ports are on the back of the computer. Additionally, when you suspend the computer or put the computer to sleep, high-power USB ports may be switched to low-power, 100 mA mode.
  6. If the device boots to the home screen but is still not charging correctly, continue with the "Home screen is displayed" steps in the following section.

    If the device continues to display the full-screen charging icon, continue with "Full-screen charging icon is displayed."
  7. If the battery in the device still does not charge correctly, visit the following Web site to sign in and register your device: http://service.zune.net (http://service.zune.net)

    At this Web site, you can submit a request for service if your device qualifies for service.

Dec 24, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Alright, so, I bought a first Gen zune 30 at a pawn shop. A gamble i know. But i turned it on, and it was playing just fine. When i got it home, my comp wont see it. I erased the zune's content via the...


anyone broke the mini-usb plug inside the player?

take it to a service for them to check this.

verify it yourself only if you are familiar in servicing small electronics!!!

Nov 27, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

Nothing wont come up on my computer


Did you download the Zune software?

The Zune website has the Zune software which must be downloaded for your computer to communicate with your Zune.

And when you connect your Zune to your computer it should begin charging (as I'm assuming this is a new device).

If you have already installed the software I would assume the low battery was slowing the communication between your Zune and your computer.

If you Zune is fully charged and the software is fully installed try plugging the USB cable into a different port. Sometimes the Zune and the connector USB isn't automatically sensed on certain ports and certain moments.

Jun 26, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Usb device not recognized when i plug in my zune


do you have the software installed? or a older version installed? if so that could be your problem with the drivers. try downloading the zune 3.0 software directly from the zune website instead of updating ,  here is the link to the download page

http://www.zune.net/en-us/software/download/default.htm
Make sure you uninstall any previous zune software first!
Hope this Helps
A+Support

Apr 10, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My 4 gb Zune was charging and now it wont come back on!


I found this on the Zune technical support (if this does help, be sure to rate my solution please):
Your Zune device is not detected by your computer or the Zune software
View products that this article applies to.

SYMPTOMS
When you try to use Zune Software, you experience one or more of the following symptoms:
• The Zune device is not detected by the computer. 
• The Zune device is not detected by Zune Software. In this case, when you pause on the device icon in the lower-left corner, you receive the following error message:
No Zune device connected 
• If you restored the Zune device software, the following messages are displayed on the Zune device:
Connect Zune to your PC
On your PC, open the Zune software and restore the Zune device firmware 

THINGS TO TRY
To resolve this issue, follow these steps:1. Update the Zune software on the computer. To do this, click settings, click software, click GENERAL, and then click CHECK FOR UPDATES.

If the issue is still not resolved, go to the next step. 
2. Restart the Zune device. 

To do this, follow these steps: a. Set the Hold switch to the unlocked position. 
b. Press and hold the Back button as you press the top of the Zune pad. 
When the Zune device begins to restart, release the buttons. 

If the issue is still not resolved, go to the next step. 
3. Disconnect the Zune device from the computer, restart the computer, and then reconnect the Zune device. 

If the issue is still not resolved, go to the next step. 
4. Connect the Zune device to a different USB port on the computer. Use a USB port on the back of the computer. Do not use a USB hub. 

If the issue is still not resolved, go to the next step. 
5. When you connect the Zune Sync Cable to the connector port of the Zune device, make sure that both ends of the sync cable click into position. Additionally, make sure that the sync cable is not connected to the device at an angle. 
6. Connect only one Zune device at a time. If you already have a Zune device connected to the computer, any other Zune that you try to connect will not be detected by the Zune software. Disconnect any additional Zune devices, and then try to connect again.

If the issue is still not resolved, go to the next step. 
7. If a full-screen battery image appears when you connect the device to the computer, you must let the device charge for several minutes before the device will start and be detected by the computer. 

For more information about how to charge a Zune device, click the following article number to view the article in the Microsoft Knowledge Base: 
927348 (http://support.microsoft.com/kb/927348/) How to charge the battery in your Zune device 
If the issue is still not resolved, go to the next step. 
8. If you are using Windows Vista, install the Cumulative update rollup for USB core components in Windows Vista software update. This update resolves some reliability issues in the USB core components in Windows Vista. You will achieve better reliability in various scenarios by installing this update. 

For more information about this update, click the following article number to view the article in the Microsoft Knowledge Base: 
941600 (http://support.microsoft.com/kb/941600/) Cumulative update rollup for USB core components in Windows Vista 
If you are not using Windows Vista, or if the issue is still not resolved, go to the next step. 
9. Examine Windows Device Manager. To do this, follow these steps:a. Click Start, right-click Computer, and then click Properties. 
b. Click Device Manager. Zune should be listed under Portable Devices. 
Note If the device was installed incorrectly, Zune may be listed together with a yellow exclamation mark (!). Or, it may be listed under Other devices as USB Device.
Double-click Zune, and then click the Driver tab. The current version of the driver that is installed should be 2.3.1035.0.

If Windows Device Manager indicates a device problem, or if the version of the driver that is installed is not the current version, you must update the driver. To do this, follow these steps: 1. Right-click Zune or USB Device, and then click Properties. 
2. Click the Driver tab, and then click Update Driver. 
3. Click Search automatically for updated driver software. 
4. Click Install if you are prompted to do this. 
5. After the driver installation is complete, click Close. 
If Windows Device Manager found the drivers, click Close. If you want to locate the drivers manually, follow these steps:1. In the Zune Properties dialog box, click Update Driver. 
2. Click Browse my computer for driver software. 
3. Click Browse, locate the \Program Files\Zune\Drivers folder, and then click OK. 
4. Click Next. 
5. Click Install if you are prompted to do this. 
6. After the driver installation is complete, click Close, and then click Close again. 

If the issue is still not resolved, go to the next step. 
10. Examine the computer for conflicts that involve the USB host controller or the root hub. To do this, follow these steps:a. Click Start, right-click Computer, and then click Properties. 
b. Click Device Manager. 
c. Expand Universal Serial Bus controllers. 
d. Verify that no errors appear in the list of USB devices. A yellow exclamation point or a red "X" next to a device indicates errors. If any errors appear, contact the manufacturer of your computer. 

For more information about how to troubleshoot conflicts in Device Manager, click the following article number to view the article in the Microsoft Knowledge Base: 
310126 (http://support.microsoft.com/kb/310126/) Troubleshooting device conflicts with Device Manager 
If the issue is still not resolved, go to the next step. 

11. Try using a different Zune Sync Cable.

Apr 10, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

I can't add songs to my zune player


More information on Zune related issues can be found at the Zune website:
http://www.zune.net/en-US/support/default.htm

There are many problems that can occur if you cannot upload songs to your Zune.
Is your zune plugged in via USB to your computer?
Is your zune ON?
Does the Zune software recognize that the Zune player is plugged in?
You can also go to your account settings in the Zune software and set it to where your music files are stored so it adds them.
If you have the Zune pass, try and download songs and then SYNC the software and player (little sync icon on the bottom left of the program).
Again, there are multiple reasons and cases on why you could be having problems. Please goto the Zune link for support and read through their faq's to assist you. If you still have problems, reply with a more detailed problem.

Apr 08, 2009 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

I have a brand new Zune 8 GB player, given as a gift. I downloaded the Zune Software, but when I connect the player by the USB cable, the Zune program does not recognize a Zune as being connected. Also,...


Try this....
Reset Zune: Press and hold the back button while pressing up on the control pad.
Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.

Also, make sure that the hold button on top of your zune is turned to the off position.

Hope this helps

----
ALL YOUR BASE BELONG TO US - is a video that must have been loaded on the Zune previously.

------
if all else fails...

If you connected the ZUNE to your computer before installing the software the computer may have installed it as a different device.

Go to Control Panel - then System - Device Manager. Plug in ZUNE player and see if any new devices show as being connected. BE CAREFUL IN DEVICE MANAGER THOUGH, IF YOU UNINSTALL THE WRONG ITEM, IT COULD MESS YOUR COMPUTER UP.

If this works rate it a FIX-YA!

Dec 25, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

34 Answers

PC will not detect my zune.


Hey!! I just fixed mine! I had recently installed drivers for a PS3 controller, and for some reason those were conflicting with the Zune.

To fix it, I went to add/remove programs, and then removed the libusb program, that fixed it instantly! Good luck!

Dec 04, 2007 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

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