We have water accumulating in the bottom of the refrigerator.

What is your model number? Every different model leaks differently but the same reason (defrost drain frozen shut) causes water to appear in different places in different models. Click here=> Leaking Refrigerators
I'm here should you have question, Thanks, Sea Breeze

sounds like a blocked drain, either by debris or failed drain heater?

Hi

There are various reasons as to why your refrigerator is leaking or accumulating water at the bottom of freezer side .Please check this bellow links to troubleshoot your issue:-

http://www.repairclinic.com/Refrigerator-Troubleshooting?red=Refrigerator-Repair-Help#itleaks

http://www.ehow.com/info_7972651_refrigerator-leak-out-bottom.html

Please get back to us if you have further query else please accept the suggestion.
Thank you for contacting fixya.com

there a drain at the bottom of freezer that may be stop up

This water is accumulated during the automatic defrost cycle, which occurs every 24-hours. A fan is supposed to pull air over it to evaporate it.

Clean all the dust and lint accumulation from under the unit, remove the condensation collection pan and clean it, and make sure the bottom fan is running.

I can't emphasize strongly enough how much of an enemy the accumulation of dirt and dust under a refrigerator can be its worst enemy. It can make the refrigerator exhibit symptoms of much more serious problems. Sometimes a good cleaning can have it operating like new with no real 'repairs' whatsoever.

This water is accumulated during the automatic defrost cycle, which occurs every 24-hours. A fan is supposed to pull air over it to evaporate it.

Clean all the dust and lint accumulation from under the unit, remove the condensation collection pan and clean it, and make sure the bottom fan is running.

I can't emphasize strongly enough how much of an enemy the accumulation of dirt and dust under a refrigerator can be its worst enemy. It can make the refrigerator exhibit symptoms of much more serious problems. Sometimes a good cleaning can have it operating like new with no real 'repairs' whatsoever.

This water is accumulated during the automatic defrost cycle, which occurs every 24-hours. A fan is supposed to pull air over it to evaporate it.

Clean all the dust and lint accumulation from under the unit, remove the condensation collection pan and clean it, and make sure the bottom fan is running.

I can't emphasize strongly enough how much of an enemy the accumulation of dirt and dust under a refrigerator can be its worst enemy. It can make the refrigerator exhibit symptoms of much more serious problems. Sometimes a good cleaning can have it operating like new with no real 'repairs' whatsoever.

You must clear the drain of anything that would cause water to pool up after each defrost cycle. Check your door gaskets for wear. Air entering the ice box can cause excessive frost.

If you need further help, reach me via phone at https://www.6ya.com/expert/dan_73bbd84fe1d95b61

There is a drain line on the back of the refrigerator. Trace it out to find where it empties into the drain pan on the bottom behind the grill. Take a piece of stiff wire (coat hanger) and gently push through it to remove any blockage.