Question about HP Officejet 6310 All-In-One InkJet Printer

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HP Photosmart 6150 AIO

When trying to print card stock envelopes 5.5x8.5 on HP 6150 I keep getting a paper mismatch error. Tried changing to custom or finding even a 6x9 envelope. Nothing works. Also tried printing envelope from MS Word 2007 and that didn't work. Occasionaly instead of mismatch error, envelope will go through, but doesn't print. HP tech support is little help. Their solution is to rename the printer 990C and choose USB001 as the port. Is this an HP problem or a Vista issue? Help!

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Sounds like it might be the same problem I had on my HP C7180. It seems to be rampant throughout their Multifunction printers.

My Fix, combining several others:

1. Go to Printers and Faxes on your Start Menu. In the Printers window, select Server Properties from the File menu. Use the Forms tab of the Print Server Properties dialog box to view printer forms. You may also see lots of forms that you wish your printer could see, but don't worry, it'll see the one you create now. And be sure when you create your form that you use the narrower dimension for the width and the longer dimension for the height. Usually for envelopes you will print in landscape mode.
2. Select the Create A New Form check box.
3. Enter a new name for the Form in the Form Description For field.
4. Use the fields in the Measurements area to set the paper size and margins. *Use the narrower dimension for the width and the longer dimension for the height*.
5. Choose the Save Form button to save the form. The Save Form button only gets pick-able when you type in a different name than what's there already.

Now go to your document program, such as Word. Make sure the window for the document you want to print is the active window. Select File/Page Setup..., Paper Size Tab, and there select the form you just created from the dropdown list

Still in your document program, select File/Print... then Properties. Select the Features tab, which may be differently named. Under Resizing Options/Size dropdown, select More... and there you'll find your newly created form down at the bottom, under Custom. Pick it.

If you're printing envelopes or other things where the way you view it it's wider side-to-side than it is tall, be sure and select "landscape" in both "page setup..." on your document program and in File/Print.../Properties/Features?Basic Options.

When I did all this methodically, I was able to print my Christmas envelopes. Yay!

Posted on Dec 18, 2008

  • kgrizzaffi Dec 27, 2010

    About 3 years ago I set up a customer paper size for a thank you card and its envelope. After reformatting my hard drive and reloading my apps, I found I was getting the paper mismatch error no matter what settings I tried. I followed the instructions above to recreate my custom thank you card size and it appears this has eliminated the paper mismatch problem.

  • clint_h_99 Jan 23, 2011

    Yes that worked for me with wilsonprint.com invitations... on microsoft word 2010... Thanks

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I am using quickbooks 2005 and am trying to print full page checks. I am getting a 'paper mismatch' error and cannot print my checks.


Welcome to FixYa.

Paper mismatch errors occur because the product scans the width of the envelope before printing. If the paper size setting in the printer driver does not match the paper actually loaded in the product, the product reports a 'Paper Mismatch' error.

How do you load your check in the printer?

Keep me posted.
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I need to feed custom paper into my C5580. It is 8.75" x 5.75" inch cardstock for shower invitations. How do I set up to print on this paper? I keep getting the paper size mismatch error. ...


You'll need to change the paper size in the printer setup options. To do so, follow these steps:

  1. In the software application you're printing from, go to File menu and select "Print."
  2. Open the dialog box that will open the printer's properties, options, setup or preferences (name depends on the software used).
  3. Click the Features tab.
  4. Under Resizing Options in the Size drop-down list, select "More."
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There are other options you may want to tweak to customize the print job for your paper type, resolution, orientation, &c., as well.

Good luck!

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How can I print envelopes on my HP C5180. I've had it over 2 years and have never been able to get it to print any size envelopes. I always get a 'paper mismatch' message. HP tech support has never...


I tried all of the suggestions on here and nothing worked. My envelopes are 5x7.3. So, I finally just put in 5x7 and lo and behold, even though there truly was a paper mismatch this time since that was NOT the size of the envelopes, they printed. I did have to move the text boxes some to make them print correctly. So, I guess the solution for my printer is to actually mismatch the size of the paper/envelope so that you will NOT get the "paper mismatch" error message. Will it work on other size envelopes? I have no clue. This is the first time I've ever been able to print an envelope at all with this printer that I've had 2 or 3 years.

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Try This :
Try printing from micrsoft word; Click on tools;
Click on Envelopes and Labels
Click on "OPTION"
Under the TAB Envelope Option you will get Evelope Size;
Scroll Down to the bottom you will get an option "Custom Size " Select it;
Set the accurate size of the envelope;
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Select the Feed method and make sure you do it the same way;
And then try to print this should resolve your Issue
otherwise let me know
Regards Soumajit

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Printing Envelopes


There is a workaround for this problem by tricking the printer.
The paper sensor, on my printer model hp4500 seems to only sense the paper at the beggining of the print job.
What I did to trick the printer to print on odd size paper is slide the paper adjuster to 8.5 and put a regular white sheet in. Then put your odd size paper under it. When you print your document set the number of copies to 2 and print. The printer is going to sense that the paper is correct, and start the job.
Here is the tricky part... once the first 8.5x11 sheet is almost all the way through quickly slide the paper adjuster over to match the size of your odd width paper. The printer should pick up the odd paper and print the second copy. Fool you printa! You should be able to do batches of odd paper size under the first 8.5X11. I hope this helps.
Deny

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