Question about HP Officejet 6310 All-In-One InkJet Printer

1 Answer

Scanning problem I'm unable to scan from Windows Photo Gallery. I've been chating live with HP and they've been of no help. I was able to scan from photo gallery last week. It now scans to Photosmart Essential since re-installing the software. HP's telling me it was a fluke that I was able to scan to photo gallery previously. They also said once I've lost that capability I'm no longer able to retrieve it.

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • HP Master
  • 2,794 Answers

Uninstall Photosmart Esential and associate jpeg files with Windows Photo Gallery. This is so typical of HP.

Posted on Jul 29, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How do I scan


http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02459304&tmp_task=solveCategory&lc=en&dlc=en&cc=us&site=null&lang=en&product=3692888&key=null#N53 Windows XP To scan a document using Paint in Windows XP, follow these steps:
  1. Click Start , point to All Programs , point to Accessories , and then click Paint .
  2. Click File , and then click From Scanner or Camera .
  3. Make any desired setting changes.
  4. Click Scan .

    Windows Vista Use one of the following methods to scan a document for the Windows Vista operating system. hpweb_1-2_plus.gifhpweb_1-2_minus.gif Method one: Scanning with Windows Photo Gallery To scan a document using Windows Photo Gallery in Windows Vista, follow these steps:
    1. Click the Windows Vista (c01319360.gif ) icon, click All Programs , and then click Windows Photo Gallery .
    2. Click File , and then click Import From Camera or Scanner .
    3. Click Import , and then click Scan .

      Windows 7 Use one of the following methods to scan a document for the Windows7 operating system. hpweb_1-2_plus.gifhpweb_1-2_minus.gif Method one: Scanning with Windows Live Photo Gallery To scan a document using Windows Live Photo Gallery in Windows7, follow these steps:
      1. Click the Windows icon (c01319360.gif ), click All Programs , and then click Windows Live Photo Gallery . NOTE: If Windows Live Photo Gallery does not appear in the list of programs, you can go to the Microsoft Web site to download it, or try the next method.
      2. Click File , and then click Import From Camera or Scanner .
      3. Click the product you are using to scan, and then click Import .
      4. Make any desired setting changes, and then click Scan .

Feb 16, 2011 | HP J4680 Office Jet All-In-One Printer

Tip

How to Scan in Windows 7 without Using HP Software


Introduction

Windows7 provides a basic set of scanning drivers, also referred to asWindows Image Aquisition (WIA) drivers, that you can use as analternative to scan a document when you cannot scan using the HPdrivers. You might choose to use these scanning drivers for one of thefollowing reasons:
  • Your product released before Windows7 and HP has not released drivers that support scanning for your product.
  • You have not installed the available HP software that includes scanning.
  • You are troubleshooting a scanning problem and trying to identify the source of the problem.
Method one: Scanning with Windows Live Photo Gallery

To scan a document using Windows Live Photo Gallery in Windows7, follow these steps:

  1. Click the Windows icon c01319360.gif, click All Programs, and then click Windows Live Photo Gallery.
  2. Click File, and then click Import From Camera or Scanner.
  3. Click the product you are using to scan, and then click Import.
  4. Make any desired setting changes, and then click Scan.

Method two: Scanning with Paint

To scan a document using Paint in Windows7, follow these steps:

  1. Click the Windows icon c01319360.gif, click All Programs, click Accessories, and then click Paint.
  2. Click the Paint button (c01886001.gif), and then click From Camera or Scanner.
  3. Make any desired setting changes, and then click Scan.

Method three: Scanning with Windows Fax and Scan

To scan a document using Windows Fax and Scan in Windows7, follow these steps:

  1. Click the Windows icon c01319360.gif, click All Programs, and then click Windows Fax and Scan.
  2. Click New Scan.
  3. Make any desired setting changes, and then click Scan.

on Jan 19, 2010 | Office Equipment & Supplies

1 Answer

I have HP7410. When I loaded to my laptop after desktop died, I keep getting HP Imaging device not found when I try to go into it to scan photo. Printer works. Laptop OS is VIsta


To scan a document using Windows Photo Gallery in Windows Vista, follow these steps:
  1. Click the Windows Vista (c01319360.gif ) icon, click All Programs , and then click Windows Photo Gallery .
  2. Click File , and then click Import From Camera or Scanner .
  3. Click Import , and then click Scan .

To scan a document using Paint in Windows Vista, follow these steps:
  1. Click the Windows Vista (c01319360.gif ) icon, click All Programs , click Accessories , and then click Paint .
  2. Click File , and then click Import From Camera or Scanner .
  3. Make any desired setting changes, and then click Scan .

If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube. The following scan options and file types are available when you scan with WIA drivers:
c02222409.gif If you experience an error during scanning, try these general scan troubleshooting steps (c02114802) (in English). Workaround Perform the following steps if you are unable to scan directly from HP Solution Center in Windows Vista.
  1. Click the Windows icon (c01319360.gif ), and then click Computer .
  2. Double-click Local Disc (C:) .
  3. Double-click Program Files .
  4. Double-click HP .
  5. Double-click Digital Imaging .
  6. Double-click Bin .
  7. Locate and double-click one of the following files. You will only have one to choose from.
    • Hpiscnapp.exe
    • Hpqscnvw.exe
    This will launch the HP Scan application.
  8. Select New Scan , and then change any desired settings to the scan.
  9. Click Accept to save the scan to the desired location.

Dec 27, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

How do i scan using HP c6180, i have windows 7.


To scan a document using Windows Live Photo Gallery in Windows7, follow these steps:

  1. Click the Windows icon , click All Programs, and then click Windows Live Photo Gallery.
  2. Click File, and then click Import From Camera or Scanner.
  3. Click the product you are using to scan, and then click Import.
  4. Make any desired setting changes, and then click Scan.
Thanks & Regards
Rizwan

Feb 01, 2010 | HP Photosmart C6180 All-In-One InkJet...

2 Answers

Is there a fix for being able to scan hpj3680


Hi Melinda,

Windows7 provides a basic set of scanning drivers, also referred to as Windows Image Aquisition (WIA) drivers, that you can use as an alternative to scan a document when you cannot scan using the HP drivers. You might choose to use these scanning drivers for one of the following reasons:
  • Your product released before Windows7 and HP has not released drivers that support scanning for your product.
  • You have not installed the available HP software that includes scanning.
  • You are troubleshooting a scanning problem and trying to identify the source of the problem.
ScanningUse one of the following three methods to scan a document. Method one: Scanning with Windows Live Photo GalleryTo scan a document using Windows Live Photo Gallery in Windows7, follow these steps:
  1. Click the Windows icon c01319360.gif , click All Programs , and then click Windows Live Photo Gallery .
  2. Click File , and then click Import From Camera or Scanner .
  3. Click the product you are using to scan, and then click Import .
  4. Make any desired setting changes, and then click Scan .
Method two: Scanning with PaintTo scan a document using Paint in Windows7, follow these steps:
  1. Click the Windows icon c01319360.gif , click All Programs , click Accessories , and then click Paint .
  2. Click the Paint button (c01886001.gif ), and then click From Camera or Scanner .
  3. Make any desired setting changes, and then click Scan .
Method three: Scanning with Windows Fax and ScanTo scan a document using Windows Fax and Scan in Windows7, follow these steps:
  1. Click the Windows icon c01319360.gif , click All Programs , and then click Windows Fax and Scan .
  2. Click New Scan .
  3. Make any desired setting changes, and then click Scan

Please reply if the problem persists.


Regards,
Rizwan

Jan 19, 2010 | HP J3680 Officejet All In One Printer

2 Answers

Can't scan with HP Photosmart C5280 with Windows Vista OS. Printing is ok.


Hi,

Windows Vista provides a basic set of scanning drivers, also referred to as Windows Image Aquisition (WIA) drivers, that you can use as an alternative to scan a document when you can not scan using the HP drivers.


Scanning with Windows Photo Gallery To scan a document using Windows Photo Gallery in Windows Vista, follow these steps:
  1. Click the Windows Vista (c01319360.gif ) icon, click All Programs , and then click Windows Photo Gallery .
  2. Click File , and then click Import From Camera or Scanner .
  3. Click Import , and then click Scan .


Scanning with Paint To scan a document using Paint in Windows Vista , follow these steps:
  1. Click the Windows Vista (c01319360.gif ) icon, click All Programs , click Accessories , and then click Paint .
  2. Click File , and then click Import From Camera or Scanner .
  3. Make any desired setting changes, and then click Scan .

Regards
Rizwan

Jan 19, 2010 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Help on HP PSC 1610


Hi,
The all in one solution software you used in XP doen't work with Vista.

But you can still scan and copy by using Windows Photo Gallery.

1. Click on files tab at the top in Window Photo Gallery.
2. Click on import from camera or scanner.
3. Highlight your scanner icon (ie HP 1610) then click import.
4. New scan window will popup, now you can preview or scan using this basic looking Vista utility.

Hope that helps.

Chris (ziraffa)

Jan 05, 2009 | HP PSC 1610 All-In-One InkJet Printer

1 Answer

I have an hp c4240 all in one printer scanner and copier. I cannot get it to scan, it will copy and print fine though. It keeps telling me that the USB is not connected but it is. Do you know how I can fix...


Forget the scanning software form HP. This solution below works! At least untill HP do something to solve this. Windows Vista offers a built-in feature, named Windows Photo Gallery, that allows for scanning without using any imaging software. Follow these steps to scan with Windows Photo Gallery.
  1. Make sure that the product is on and that the USB cable is connected correctly.
  2. On the Windows taskbar, click the Windows icon (c01319360.gif ), click Programs , and then click Windows Photo Gallery .
  3. In the Windows Photo Gallery screen, click File and then click Import from Scanner or Camera .
  4. Look for an icon that represents the product.
    • If no icon appears on the screen, go to Solution five: Fully uninstall and reinstall the HP software.
    • If the icon does appear, click the icon and then click Import .
  5. Make any necessary changes to the settings on the Import screen and then click Preview .
  6. If the preview of the scan looks correct, click Scan . The scanned image imports into Windows Photo Gallery.
    • If the scan was successful, use the Windows Photo Gallery wizard to scan instead of using the HP software. To use the HP software, continue to the next solution to continue troubleshooting. However, it is not necessary to do so.

Dec 12, 2008 | HP Photosmart C4280 Aio Printer

1 Answer

SCANNING PHOTOS INTO WINDOWS PHOTO GALLERY


Try to scan photo using HP solution center or HP director ,you can download the full feature software from hp web site

Jun 19, 2008 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

HP Officejet & Vista compatability


Hi,

Have you tried to use HP SOlution Center when scanning and save the scanned document to .pdf? try this solution.

Note: HP Director and HP Solution Center has more likely the same settings

CLICK HERE TO VIEW: DOCUMENT

Thank you so much.

adonscott

Feb 20, 2008 | HP Officejet Pro L7780 All-In-One InkJet...

Not finding what you are looking for?
HP Officejet 6310 All-In-One InkJet Printer Logo

139 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Vinaya Kumar...
Vinaya Kumar...

Level 3 Expert

1121 Answers

Seeker5211
Seeker5211

Level 3 Expert

1088 Answers

kakima

Level 3 Expert

98816 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...