I cannot turn it on...when I use the same cord on other printer/scanner, the cord is still okay..so this means that the problem is on the printer/scanner....kindly advise what to do....

The ink system failure is a pain to troubleshoot. It could mean that the ink cartridges are not communicating with the print head, the print head is bad or the entire printer needs service.

Try resetting the printer to clear the error from memory:
First with the printer on, unplug the USB cable (if using one) from the printer (and the computer).. Then remove all of the ink cartridges from the printer (lift the scanner unit as if to change the ink). Wait for the printer to indicate "Insert ink cartridge). Then unplug the power cord from the back of the printer. (Note: do not turn off the printer just disconnect the power cord.) I also disconnect the power cord from the outlet and the power adapter (this resets the adapter). Wait 60 seconds or longer. Then reconnect the power cord to the printer, the adapter and then the outlet. Turn on the printer if it doesn't turn on on its own. Reinsert the ink cartridges and close the printer. Print a calibration page if prompted to do so. Finally reconnect the USB cable. Try printing again.

If the message repeats, the unit needs service. This printer doesn't allow the user to service the print head so the cost for servicing is variable. If the printer is under warranty, contact HP for service. Otherwise decide if it is worth the cost of service (expect a minimum charge of $50 just to determine the problem.)

I hope this helps.

Cindy Wells

This means that the PSC 1510 has a fatal error. Try resetting the all-in-one - turn off the unit. Unplug the power cord from the printer and then from the wall. (Also disconnect the data cable - it's not required but can help.) Wait a few seconds then reconnect the power cord (wall and then printer). Turn on the printer.

Check that the control panel overlay is properly installed and connected. (If the printer has worked until recently, do not pry up the overlay. Just press down firmly to make sure the adhesive and pins are situated properly.) If this is a new printer, turn off the unit, unplug the power cord and lift up the scanner lid. Then install or reseat the overlay. Make sure the tabs are in the slots and then press down firmly on the edges to secure the adhesive. Then put on the faceplate. Close the scanner lid, plug in the power cord and turn on the printer.

If the above solutions do not solve the problem, then the all-in-one needs service. If it is under warranty, contact HP. Otherwise, decide if it is worth repairing (and the cost of shipping to a service center, if you don't live close to one).

I hope this helps.

Cindy Wells

Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on
Scanner System Failure
Scanner failed, cannot make copies or fax
Scanner failure. Unable to scan, copy, or send a fax
Scanner failure, cycle power

You may want to try following these steps:
1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product.
2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer.
3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.

If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.

Job Espinosa

E42 means there is a scanner error. Canon website suggests you turn off the machine, and unplug the power cord from the power source. Wait approximately ten minutes, plug the power cord back in and power on the machine.

If the error is not resolved, a machine service error may have occurred. Please contact your local Service Center.

Hi,

Solution one: Check the scanner light

1. Follow these steps to check the scanner light by making a color copy of any document.
2. Load plain white, unused, letter size paper in the paper tray.
3. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
4. Make a color copy.
5. When the product starts to scan the document to copy, slightly lift the scanner lid to see if the scanner light turns on. It is not necessary to lift the lid completely.
   

The scanner light should be visible under the scanner glass to the right or left.

Solution two: Check the power connection
Follow these steps to troubleshoot the power connection.

1. Press the Power button to turn off the product.
2. Unplug the product power cord from any surge protector, extension cord, or power strip, and then connect the power cord directly to a wall outlet.
3. Press the Power button to turn on the product.
4. Load plain white, unused, letter size paper in the paper tray.
5. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
6. Try again to make a color copy.
7. Press the Power button to turn off the product, disconnect the power cord from the wall outlet, and then reconnect the power cord to a different wall outlet.
8. Press the Power button to turn on the product.

Try again to make a color copy.If these steps resolved the issue , you do not need to continue troubleshooting.If the issue persists we have to reset the printer. Doing reset in the beginning stage is not recommended. Reply me back and i will provide the reset step instruction.

Regards
Riztech

Hello it means that the scanner bulb temperature is too low or there is some internal or external electrical malfunction.Try these solutions.
1.Check the scanner light.Make a color copy of any document by pressing the Start, Copy, Color button on the product control panel.While the product is making the copy, lift the scanner lid slightly to see if the scanner light is visible.
2.Make sure that the room temperature is suitable for your device
3.Perform a Power Cycle on the unit by following the steps below:
1.Turn the unit off.
2.Unplug the power cord from the unit.
3.Wait 30 seconds, and then re-connect the power cord to the unit.
4.Turn the unit on.
5.Make a color copy by pressing the Start Copy Color button on the control panel.
4.Check the power connections.Disconnect the power cord from any power strips or surge suppressors and then plug it directly into a wall outlet.Try making a color copy by pressing the Start Copy Color button on the product control panel.If the error message displays again, temporarily move the product to a different room, or plug the power cord into a different wall outlet.
5.Perform a partial reset
1.Disconnect the power cord from the product.
2.Press and hold # and 3 while reconnecting the power cord to the product, and then release both buttons.
3.Try making a color copy by pressing the Start Copy Color button on the product control panel.
6.Perform a semi-full reset(Performing a semi-full reset deletes any saved phone numbers on the product).
1.Disconnect the power cord from the product.
2.Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.
3.Try making a color copy by pressing the Start Copy Color button on the product control panel.
If nothing of these works and you still see the error you should take your printer to support service for repairing the parts.

you definitely have a short somewhere, my first impression would be a safety switch (covers) or the FUSER or scanner assy ( if has one) both of which use high ac voltages for the lamps

Hi,
Clear Carrier JamThese are possible solutions. Try one or more of the following:
Remove any obstructions

1. Raise the scanner unit.
   
2. Remove any objects blocking the path of the print cartridge carrier.
   
3. Make sure the cartridge carrier lids are closed.
   
4. Close the scanner unit.
   
5. Press .
   

Remove print cartridges

1. Make sure the printer is on.
   
2. Raise the scanner unit.
   
3. Remove both print cartridges.
   
4. Make sure the cartridge carrier lids are closed.
   
5. Close the scanner unit.
   
6. Press to turn the printer off.
   
7. Disconnect the power cord from the wall outlet.
   
8. Plug the power cord back into the wall outlet.
   
9. Press to turn the printer on.
   
10. Reinstall the print cartridges. For more information, see Installing print cartridges
    
11. Close the scanner unit.
    
12. Plug the power cord into the wall outlet.
    
13. Press to turn the printer on.
    
14. Reinstall the print cartridges. For more information, see Installing print cartridges.
    

Regards
Chittaranjan

52 scanner error means yoy got got an error with the scan assy, it could be many problems. If it not helps with turn off /turn on, try reset the printer. Turn off power press and hold * and #, turn on power, wait 20 sec and release the buttons. If printer not goes to ready, disconnect power cord when printer initialize and turn off power switch. reconnect power cord and turn on power switch. If you get the printer to ready state, upgrade firmware.

okay, im assuming the brother all in one in the picture is what you're on about...right?!? anywayz :) basically i think it is because you have got "faxes saved in the memory" it sounds weird but the scanner locked is coming up because the scanner is not going back to its home position. if there are faxes in its memory, it means that the memory has not been cleared. to check press menu/set 9,0,1 - if the screen says "No data" means that the memory has been cleared and i don't know what to do!! if it says "Enter fax.no" means that there are faxes in the memory, in this case, the fax must be cleared of memory, (if you need the faxes, you must save them before proceeding) turning it off clears memory apparently but im assuming you've tried that countless times.Turn off the machine's power switch and then on again. If the error message continues, leave the machine for several minutes and try it again. the MFC-7820 can store memory for up to 4 days, so watch out if you have a 7820. apparently this will resolve the issue and the message should go away, hence the scanner returning to its home position!! hope this helps

user guide : http://www.topedge.ro/info/USER-GUIDE/BROTHER/MFC-7820N.pdf

11-3 is the scanner locked section
11-5 is the fax removal section