Question about Bissell 1699 ProHeat Clear View Upright Steam Vacuum

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Roller Brush on Bissell Proheat

Help! I have lost my manual for my Bissell Proheat and I cannot figure out how to take OFF the roller brush to clean it. Full of dog hair and carpet fibers and I want to clean it thoroughly before I use it again. Thx!

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  • klynnw Jul 29, 2008

    I did upload the manual already, but couldn't find where it said how to take the brush off. But thank you for trying to help!

  • klynnw Jul 29, 2008

    Thanks so much for your help. Mine must be a little different model as there is no screw in the middle front deck. I took the 2 off to get the plastic front off, but that doesn't look like it needs to be to get to the rollers. If I lay it down flat, I can pull the rollers down, but I don't see any screws on sides to actually get them off. I know the belt is holding the one side, but as it is now, if I take that off I know I'll never get it back on!

    The 'link' did not open to anything, but I will keep trying!

    Thanks so much! I really appreciate it as it is so frustrating! Why do they make everything so hard to do!

  • Anonymous Mar 27, 2014

    Before it gets clogged would like to take apart and clean

  • Anonymous Mar 28, 2014

    I have removed the front cover to clean it and also cut away all the hair and stuff around the brush. Now when I turn the power on, nothing happens, roller brush does not turn. Any suggestions?

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  • xalint1
    xalint1 Jul 29, 2008

    Looking at the model number that you have included I have the same exact one.Very good machine this is another page link that may help if this doesn't help you I may be able to explain to you by step by step.First remove tank that you fill for water then remove 1 screw that is in the middle front deck.This releases front clear nozzle then remove screws that are on each side of the deck near roller this removes clear plastic cover over rollers then remove belt then remove screws that is holding black brackets on each side each roller should be released from steam vac.Happy repairs

  • xalint1
    xalint1 Jul 30, 2008

    Sorry about the error in the link.Here is the correct one link
    The link shows all pieces of the machine,it may or may not help good luck.As far as the belt is concern it is on pretty tight I suggest try to spin it back on little by little best way I can describe it.


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1 Answer

I replaced both belts and still the brushes won't turn


Hello, this is Ava with Think Crucial.

You may need to clean your roller brush first and try to see if this would resolve the issue. If not, then most likely your roller brush needs to be replaced.

You may order replacement parts for your Bissell directly to us. This is our Bissell replacement parts: http://www.thinkcrucial.com/collections/vacuums/collection-filter-fits-vacuum-bissell

As a special offer here is an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

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Yeah, it’s annoying that the manual doesn’t give more detailed instructions and drawings to help with this, because you do have to take the roller assembly apart sometimes to clean built-up carpet lint off the unit properly. If you don’t do this, I’d expect you’d have more problems.

I have a different model number Bissell Proheat than yours. Yours may have different parts or go together differently than mine, but I'll tell you how I do it on mine and you can try my way out and see if it helps you.

(In all cases where I use left vs. right or front vs. back, as when these terms are used with a car, I am facing the front of the Bissell. I am NOT behind the Bissell, where I would stand when cleaning carpet with it.)


Here's how I put it together. This takes much longer to describe than to do, once you figure out where everything goes and you get the hang of doing it!

Attach the left arm with the two silver rods (ONLY attach the left arm here-- leave the corresponding right arm, which looks like the left arm except it has no silver rods, off the bottom unit of the Bissell, for now) to the left side of the Bissell, with a silver screw with a built-in washer. The screw hole is on the back end of the arm and the arm dips down towards the front of the Bissell and holds the two brushes in position so that they can turn without striking the top of the underside of the Bissell or dragging on the floor.

Put a small silver washer on each long, silver metal post, where the roller brushes will go, and slide it all the way to the left.

Put the larger rubber belt around both metal posts, about halfway to two-thirds of the way down the metal posts.

Slide the brushes halfway down the metal posts and attach the larger rubber belt to the cog wheel on the left side of each roller brush. Then slide both roller brushes with the large rubber belt attached all the way to the left so that the cog wheels are against the inside of the left arm. As you move the roller brushes almost all the way to the left, you may be blocked from reaching the end until you carefully work the rubber belt around a plastic flange on the inside of the left arm, but do this and be sure the roller brushes are up against the inside of the left arm. Make sure the rubber belt is still on each of the cog wheels when the roller brushes are pushed all the way left. If you turn one roller brush, the other should turn, too, because of the belt attached to both cog wheels.

Put the small belt around the small cog wheel on the bottom unit of the Bissell behind the right end of the back roller brush, and also around the cog wheel on the right end of the back roller brush. (The right cog wheel on the front roller brush is the only one of five cog wheels without a belt, when everything is assembled correctly.)

Put a small silver washer on the right end of the silver rod passing through the back roller brush.

NOW attach the right arm, using a silver screw with a washer, to the middle screw hole on the right side of the bottom unit of the Bissell. The right arm should mirror the left arm, so that the two arms hold both roller brushes in position on the right side and straight across the bottom unit of the Bissell. It is normal for the roller brushes and arms to be able to flex up and down a bit, when everything is put together correctly. The built-in washers on the silver screws which attach the arms keep the arms and roller brushes in the generally correct position but allow them to flex.

Now using your fingers you should be able to slowly spin the roller brushes without the brushes contacting the top of the bottom unit of the Bissell and without dragging too low against the floor. Check one more time and be sure the belts are positioned correctly around four of the five cog wheels.

If everything seems right, attach the two side covers. These are not interchangeable; the left cover only fits on the left. The short black screw goes in the back screw hole, and the long black screw goes in front.

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Try powering up the Bissell and see if the rollers spin correctly. Remember that the handle must not be locked upright and the trigger must be depressed with the Bissell turned on before the roller brushes will spin. (Sometimes people complain that nothing happens with the unit turned on and the trigger depressed when the only problem is that the handle is in the locked upright position.)

Good luck!

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