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Under the front clear housing that holds the cleaning tools, you will see the words "Easy Open" at the top of the bag compartment cover. Pull down and towards you and the bag compartment should open up. It's held in with pressure.
how old is it ?maybe the motor went south.take the cover off and see if you see any burn marks ,maybe you can narrow down the burnig smell.i don't charge people for helping i just enjoy helping.314-628-9153
I had the same problem with my Hoover s3639. The cord rewinder started squeaking, and retracted less and less of the cord each time, until it finally stopped retracting the cord at all. Here is what I did. I hope it will work for you as well. Open the covered tool storage and remove the tools. You should see three screws. Unscrew the screws. Remove the cover. You should see the motor for the vacuum and the cord rewinder. Between the vacuum motor and the white wheel where the cord is, you should see two brass wheels that turn into each other in order to operate the cord rewinder. Spray a small amount WD-40 between the two brass wheels. This should solve your problem.