I had this problem and managed to fix it. There is a small metal plate locate inside the back cover of the phone that can be knocked out of position. The small plate should be in contact with the two screws in the top right hand side of the watch (when back plate is off).
To remove back plate you must remove the strap. To do this you must remove the four pins that connect the strap to the watch body. Take out the pins and set aside. The two plastic inserts can now be removed.
Remove the four screws and remove the back plate. Be careful not to lose screws, rubber seal and small plate.
Reglue the small plate to back plate and allow to set.
Reassemble watch in reverse order and watch should work as normal.
Good luck
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