Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Error I am am trying to send a fax with my HP officejet 7310 and it wont allow me to and I think its because the colored ink cartridge is empty....can I send a fax without replacing the cartridge

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  • insaneinsd Jul 30, 2008

    Sending a 28 page fax. Says Duration was 16:21 Pages 28 Result: Error 345. What the H@!! if that and how do I fix it? Tried searching for manual, for error message, and more to no avail.

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  • HP Master
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You should be able to send out a fax on there without replacing the cartridge.

Posted on Jul 28, 2008

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1 Answer

My hp officejet is displaying a message "remove


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Your printer is in Error mode.. Specially with black ink empty message. HP Printer is designed in such manner that it will not allow you do to anything if it gives cartridge error message on printer screen.

you will have to replace the cartridge and align the printer to get it working.


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Jul 01, 2009 | HP OfficeJet 7310 All-In-One InkJet...

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HP OfficeJet 7310 All-In-One Carriage Jam


I think you need to clean the back rollers of the printer.

Follow this hp document and it should clear up the issue. The error is for out of paper but the fix is the same. Step four is the one you need.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00786157&jumpid=ot_recdoc/c00219180/en_us/c00786157/loc:4&custom_solutionid=rd_c00219180&lc=en&dlc=en&cc=us&lang=en&rule=22243&product=391182

Jan 28, 2009 | HP OfficeJet 7310 All-In-One InkJet...

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If the color cartridge doesn't print the color bars on the alignment page (either, redish pink, yellow or blue) then the alignment process will not finish. Same for the black. If the black cartridge is printing ok, then replace the color cartridge and try this again...

Jan 08, 2008 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

7310 won't print magenta


Either you are out of magenta ink or your cartridge is dirty. Just because you've run a cleaning job doesn't mean the printer will fix the problem. The best thing to do is take your cartridge out and use a paper towel to gently clean the head (where the ink comes out). Once you wipe away the gunk you should still get the three colors on each pass of the paper towel over the head. If you only get two colors (yellow and cyan) then your magenta is empty or dried out (happens with ink cartridges used past their expiration date). The only thing you can do then is get a new in cartridge.

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