Question about Creative Labs Zen Micro MP3 Player

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Creative Logo frozen on Screen

Fully charged my Zen,then turned it on. Screen freezes on Creative logo and doesn't boot up past this screen. I have to take the battery out of the back to turn it off. Tried it with the charger hooked up to no avail. Help,please!

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  • icuRN21
    icuRN21 Aug 12, 2008

    Thanks,Jude12. I got as far as "cleanup" and now it's frozen on "Scan Disk" screen-ARGH!!!!!!!!

  • icuRN21
    icuRN21 Aug 19, 2008

    I don't have a Sandisk player,mine is a Zen from Creative. Thanks anyway.

  • Anonymous Oct 14, 2008

    help

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Mine did the same thing, and this helped. I took out the battery, and then slid the power switch toward the power icon and held it there while putting the battery back in. This turned on the Recovery Mode. I selected "cleanup," and after that was done, I selected reboot. Once that was finished, the Zen started rebuilding the library. After that, the Zen turned to the menu screen and I was able to listen to music like normal. Hope that helps!

Posted on Aug 03, 2008

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Aug 14, 2008

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This is not much of a solution but I pulled my battery out then put in back in. Once I powered on the unit, I get the Creative logo, it updates the library and I'm back up. BUT, then I tried to sync again, and again, and again. Same result each time. I also found that it will not sync past 50% of anything I try, 1 song, 1 album, 100 songs or 100 albums. It always freezes and I can't power off.

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Sounds like it may be the index in your Music Library. Try going into Recovery Mode; remove battery, hold power switch to ON, replace battery, release power switch when the Recovery Mode screen appears on the screen. Run Option 1 CleanUP, after it completes run Option 4 Restart. You will get a Rebuilding Library screen when it reboots, that's normal, then it should go back to your startup screen. Good luck and let us know what happened

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