'make model (what it is)' in all questions please.
It looks like it is a Febo Electric Fireplace. There is a recall on the 30A model and it gives the importer details, who should be able to supply parts.
https://www.cpsc.gov/Recalls/2021/L-G-Sourcing-Recalls-to-Repair-Electric-Fireplaces-Due-to-Fire-Hazard-Sold-Exclusively-at-Lowes-Stores
Recall Details
Description:
This recall involves allen + roth brand 62-inch wide, 5,120-BTU infrared quartz electric fireplaces, Lowe's Item Number 466656. The electric fireplaces are housed in a cherry wood-colored cabinet and have a thermostat and remote control. An insert inside the cabinet simulates a wood-burning fire and provides heat. "
FEBO Flame Electric Fireplace Model Number ZHS-30-A" is printed on a white label on the back of the product.
Remedy:
Consumers should immediately stop using the recalled electric fireplaces and contact L G Sourcing to receive a free repair kit and to schedule a free in-home repair.
Incidents/Injuries:
The firm has received 28 reports of overheating, fire, or smoke. Several of these incidents reportedly caused smoke damage to the surrounding area and in one instance smoke inhalation.
Sold Exclusively At:
Lowe's stores nationwide and Lowes.com from January 2013 through April 2018 for about $700.
Manufacturer(s):
Easy Top Enterprises LTD, of China
Importer(s):
L G Sourcing, Inc., of Mooresville, N.C.
Manufactured In:
China
https://www.google.com/search?q=zhs-32a+replacement+insert
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