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Having problems with printer. It is a HP officejet j5700, and has been working great for the past year. Had it about one year exactly. Had to do a system recovery on my computer (I have Windows XP) because of other computer probs. Now computer is fixed, but my printer is not working. The computer is prompting me to reinstall the printer (new hardware recognized....), so I put the cd in it as it asks you to, follow the directions that I always have before (with no problems), and now the prompt that continues to come up is saying the software you are installing has not passed the Windows logo testing for Windowsxp and continuing with installation may impair or destablize your system. I am at my wits end. This has been working on this computer for a year with no prblems, now it doesn't pass some test? Does not make sense to me. Tried everything. I need help bad. This printer is essential to my online business. Thank you in advance for any helpful info you may have for me.

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  • jmconrad70 Jul 31, 2008

    Thank you so much for trying. You were probably right on. I stumbled on driver detectives, purchased the hardware, updated some drivers, and now the problem is no longer... Thank you again so very much. This is the first time I had ever reached out online to solve some tech problem (or any problem for that matter), and I was just surprised someone actually replied. I wish you all the best and thanks again.

  • raybrown1 Aug 24, 2008

    logo testing



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All the warning means is the Fat rich people at microsoft have not looked at the driver to see if it works properly.

If it has worked before, it will work again, the worst that could happen is that you have to remove (uninstall) the driver, which is easily done via the start menu under the relevant HP tab.

Posted on Jul 28, 2008


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Posted on Jan 02, 2017


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