Question about Philips Magnavox DVD/VCR Dual Player

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Locked dvd tray.

The open/close button will not open the dvd tray and a "locked" message appears in the window. The tray for the dvd is stuck open and does not respond to the open/shut button. I have unplugged the unit and restarted it to no avail but I hear it clicking when I push "shut". The answer to my call to the Motorola 800 number was that it was broken and would need to go to a repair shop, and it would be cheaper to buy a new one! Perhaps you have better news for me. Thank you.

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  • sunny40 Sep 05, 2008

    Thak you for taking the time to try to solve my problem. I will take your advise and get a new one. Sunny40

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Do not have better news. You can unscrew the player, and see if dust is stuck in the gear that controls the dvd opener, or check the online dvd repair guys. But, really, it is cheaper/less of a hassle to get a new one.

Posted on Sep 05, 2008

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