Question about T-Mobile Dash Smartphone

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Cannot send e-mails

I have done EVERYTHING including upgrading dash software, master reset (3 times - once with sync after, twice without sync after), set up e-mail over and over again. I receive e-mails fine but when I compose one and go to send it it takes forever to "look for changes" and then I get error message saying could not send - be sure have network connection (which I do because I can receive the e-mails and connect to internet) and your account information is correct (which it is). I used to be able to send e-mails (have had Dash for 18 months and was able to send e-mails for 17 months). I have spoken to tech support for hours and hours. Everyone was very nice and helpful and tried but problem persists. I am thinking probably wire somewhere in phone is broken. But buying another to replace this one would cost a fortune. So, I guess I will just never be able to send e-mails unless someone has an idea.

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If you can get your IE working but not your email, here is your fix.

for each email account, go to tools>options>select your account> keep going through your email setup until you get to advance server settings.

click on advance server settings, and under network connection, select the same connection that you use for IE.. (should be anything except The Internet)
select it, then hit done (but you aren't done)
it should take you to the previous screen, then hit next, until you get to finish.
You have to make sure you hit finish to save your settings. Cannot send e-mails - quote.gif

Posted on Aug 06, 2008

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