I have done EVERYTHING including upgrading dash software, master reset (3 times - once with sync after, twice without sync after), set up e-mail over and over again. I receive e-mails fine but when I compose one and go to send it it takes forever to "look for changes" and then I get error message saying could not send - be sure have network connection (which I do because I can receive the e-mails and connect to internet) and your account information is correct (which it is). I used to be able to send e-mails (have had Dash for 18 months and was able to send e-mails for 17 months). I have spoken to tech support for hours and hours. Everyone was very nice and helpful and tried but problem persists. I am thinking probably wire somewhere in phone is broken. But buying another to replace this one would cost a fortune. So, I guess I will just never be able to send e-mails unless someone has an idea.
If you can get your IE working but not your email, here is your fix.
for each email account, go to tools>options>select your
account> keep going through your email setup until you get to
advance server settings.
click on advance server settings, and under network connection, select
the same connection that you use for IE.. (should be anything except
select it, then hit done (but you aren't done)
it should take you to the previous screen, then hit next, until you get to finish.
You have to make sure you hit finish to save your settings.
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Perhaps you haven't tried performing a more severe reset to break the
freeze. You might want to try doing a hard reset. This will erase all data from your hand held so make sure you have everything backed up on your computer so you can sync it again after the hard reset. Note, when I occasionally receive a Fatal
Alert error, the Reset on-screen button almost never responds to a
tap...I invariably have to depress the reset button in the back of my E2.
on a variety of factors including the available memory on your E2 and
other installed applications, the problem might or night not be caused
directly by the program you were trying out. But once you get the E2
unfrozen, you should refer to this article to troubleshoot the cause of
this apparent software conflict: http://kb.palmone.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=PalmSupportKB,ts=Palm_External2001,Case=obj(27908)
I recommend going to the developer of the software you are using, to
determine whether there are any compatibility issues at their end, and
whether they have an upgrade available.
Here are the directions for the hard reset.
1. Press and hold down the power button. 2. While holding down the power button, use the tip of your stylus (or a similar object without a sharp tip) to gently press and release the reset button inside the hole on the back of your handheld. 3. Wait for the Palm Powered logo to appear and then release the power button. 4. When you see the message that warns you about erasing all your data please continue and then follow the on screen directions.
If this doesn't help then I recommend going to www.palm.com. From there you will need to select PDA's and then the model of yours. It will go to another screen and you should be able to contact palm via free chat. I have had to do this several times and both times I got fast service. Hope this helps.
out of curiosity, what kind of sidekick was it? and also, have you tried to give it a soft reset, yet?if not, then press it all keys down ( @ + 1 +0 ) without the + part. and let me know its fixed. if not, then you will have to force to do a master reset.(and yes, you will lose everything for a while. but, no worries, everything will come back in a fews as everything is in dangers backend sever as always, except, text parts) here how:-press all the keys down at once ( @ 1 0) without quotes-when you see all 4 keys button come up on the screen, hold down the "R" anddont let it go until you see the screen come on, let the "R" go and it will reboot once again.-and wait until everything come back and then try again to send yourself a text and see if its been sent sucessful. good luck and let me know if works. :]
It took me a long *** time to fix my wing, but this is the only way i found. shout out to my homie muhammed for showing me:
hold both left and right toggle button simultaneously, and use stick to press the reset button. continue to hold buttons....
it will reformat. press send to wipe the phone.
then, use active sync to completely wipe the micro sd memory card once wipe is complete
this will delete the static charge virus
lastly, go to tmobile website and download the rom software upgrade.
reconnect the wing to your pc
charge the phone past 50%
click on the new software upgrade icon and follow instructions.
the screen will show 3 lines, green red and blue with the new upgrade version numbers.
once complete, you have completely upgraded the tmobile wing to the fullest extent
if this does not work, then sadly enough.... your problem is from
dropping your phone too many times and causing the components to become
loose connections. aka the sliding keyboard.
i also noticed that the only thing stopping the keyboard from stopping
is a tiny square piece of plastic. but then again, this phone was
crafted in china. chinese plastic isn't the most sturdy composite
yes, everything will be deleted, so what you wanna do is either write down all your contacts on a piece of paper, or you can sync your contacts to the computer with active sync... then all you have to do it plug you phone back into the computer once you've done a master reset in order to retrieve your contacts.... i wasn't smart enough to think of that at first though, so i had to go back and manually write in all of them again. :p good luck.
Hi I have some experience with this problem and found two solutions:
One is to always keep phone software version and sync software version matched. If you didnt upgrade phone version you should stick with the sync application in your original CD!
If you upgraded to the latest phone version please use the latest sync version that was available at that time! Or, even better, ask the person who upgraded your phone to recommend the best sync version.
Two is to always exit all running applications before starting to sync since some files may be marked as "in use" and the backup process will not be completed. How to do that? goto Task Manager -> Open -> More -> End All and press the back button.
Other solutions I got from an SE technician:
Remove sync software before upgrading or reinstalling it.
Try to install on a different PC.
Format the Memory Card (AFTER YOU BACK IT UP!)
Install Outlook and only then the sync app.
If after a hard reset the PDA doesn't give you back the sms folder, it is most likely to asume that a ROM reinstall must be done. If you have a USB sync cable, check the HP site and download the ROM version for your Ipaq. Carefull with the rom upgrade, it's a simple process but must be done with care and by the instructions given there.