Question about T-Mobile Dash Smartphone

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Cannot send e-mails

I have done EVERYTHING including upgrading dash software, master reset (3 times - once with sync after, twice without sync after), set up e-mail over and over again. I receive e-mails fine but when I compose one and go to send it it takes forever to "look for changes" and then I get error message saying could not send - be sure have network connection (which I do because I can receive the e-mails and connect to internet) and your account information is correct (which it is). I used to be able to send e-mails (have had Dash for 18 months and was able to send e-mails for 17 months). I have spoken to tech support for hours and hours. Everyone was very nice and helpful and tried but problem persists. I am thinking probably wire somewhere in phone is broken. But buying another to replace this one would cost a fortune. So, I guess I will just never be able to send e-mails unless someone has an idea.

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If you can get your IE working but not your email, here is your fix.

for each email account, go to tools>options>select your account> keep going through your email setup until you get to advance server settings.

click on advance server settings, and under network connection, select the same connection that you use for IE.. (should be anything except The Internet)
select it, then hit done (but you aren't done)
it should take you to the previous screen, then hit next, until you get to finish.
You have to make sure you hit finish to save your settings. Cannot send e-mails - quote.gif

Posted on Aug 06, 2008

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Perhaps you haven't tried performing a more severe reset to break the freeze. You might want to try doing a hard reset. This will erase all data from your hand held so make sure you have everything backed up on your computer so you can sync it again after the hard reset. Note, when I occasionally receive a Fatal Alert error, the Reset on-screen button almost never responds to a tap...I invariably have to depress the reset button in the back of my E2.,Kb=PalmSupportKB,ts=Palm_External2001,case=obj(26419) resets:,Kb=PalmSupportKB,ts=Palm_External2001,case=obj(887) Depending on a variety of factors including the available memory on your E2 and other installed applications, the problem might or night not be caused directly by the program you were trying out. But once you get the E2 unfrozen, you should refer to this article to troubleshoot the cause of this apparent software conflict:,Kb=PalmSupportKB,ts=Palm_External2001,Case=obj(27908) Also, I recommend going to the developer of the software you are using, to determine whether there are any compatibility issues at their end, and whether they have an upgrade available.

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out of curiosity,
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yes, everything will be deleted, so what you wanna do is either write down all your contacts on a piece of paper, or you can sync your contacts to the computer with active sync... then all you have to do it plug you phone back into the computer once you've done a master reset in order to retrieve your contacts.... i wasn't smart enough to think of that at first though, so i had to go back and manually write in all of them again.  :p good luck.

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Hi I have some experience with this problem and found two solutions:

One is to always keep phone software version and sync software version matched. If you didnt upgrade phone version you should stick with the sync application in your original CD!
If you upgraded to the latest phone version please use the latest sync version that was available at that time! Or, even better, ask the person who upgraded your phone to recommend the best sync version.

Two is to always exit all running applications before starting to sync since some files may be marked as "in use" and the backup process will not be completed. How to do that? goto Task Manager -> Open -> More -> End All and press the back button.

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Install Outlook and only then the sync app.

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