Question about T-Mobile Dash Smartphone

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Cannot send e-mails

I have done EVERYTHING including upgrading dash software, master reset (3 times - once with sync after, twice without sync after), set up e-mail over and over again. I receive e-mails fine but when I compose one and go to send it it takes forever to "look for changes" and then I get error message saying could not send - be sure have network connection (which I do because I can receive the e-mails and connect to internet) and your account information is correct (which it is). I used to be able to send e-mails (have had Dash for 18 months and was able to send e-mails for 17 months). I have spoken to tech support for hours and hours. Everyone was very nice and helpful and tried but problem persists. I am thinking probably wire somewhere in phone is broken. But buying another to replace this one would cost a fortune. So, I guess I will just never be able to send e-mails unless someone has an idea.

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If you can get your IE working but not your email, here is your fix.

for each email account, go to tools>options>select your account> keep going through your email setup until you get to advance server settings.

click on advance server settings, and under network connection, select the same connection that you use for IE.. (should be anything except The Internet)
select it, then hit done (but you aren't done)
it should take you to the previous screen, then hit next, until you get to finish.
You have to make sure you hit finish to save your settings. Cannot send e-mails - quote.gif

Posted on Aug 06, 2008

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Perhaps you haven't tried performing a more severe reset to break the freeze. You might want to try doing a hard reset. This will erase all data from your hand held so make sure you have everything backed up on your computer so you can sync it again after the hard reset. Note, when I occasionally receive a Fatal Alert error, the Reset on-screen button almost never responds to a tap...I invariably have to depress the reset button in the back of my E2. http://kb.palmone.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=PalmSupportKB,ts=Palm_External2001,case=obj(26419) resets:
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here how: -press all the keys down at once ( @ 1 0) without quotes -when you see all 4 keys button come up on the screen, hold down the "R" and dont let it go until  you see the screen come on, let the "R" go and it will reboot once again. -and wait until everything come back and then try again to send yourself a text and see if its been sent sucessful.
good luck and let me know if works.
:]

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Two is to always exit all running applications before starting to sync since some files may be marked as "in use" and the backup process will not be completed. How to do that? goto Task Manager -> Open -> More -> End All and press the back button.

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