So I dropped my Zen and now randomly in the middle of a song it reboots and says "rebuilding." Then I can play my MP3 player again until the next time it does that. I also believe it won't allow me to add new songs anymore. I'm sure it is a problem having to do with the HD, but i'm not sure if it is a problem with the HD itself or just a connector or random part. Thank you so much for your time. :D
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To activate the shuffle feature:
1. Go into the Settings > Play Mode > Rand Folder.
2. Go back to the menu.
3. Turn off your player, (with the slider on the side, not the middle button.)
4. Turn it back on, and hold down the middle button. The screen will turn off.
5. Hold the middle button down again, and shuffle should work.
Hey, I also have this problem and I've been looking for an answer. So far I've taken it apart and made sure everything was securely connected and cleaned out a little dust. Yesterday, I also updated the firmware, which had no effect, but I'm not sure if this is a hardware problem or something else. Mine also randomly glitches randomly while playing songs, to the point where I have to reset it, and sometimes the screen goes black and nothing plays and I can't get it to turn off, so I have to reset. Please let me know if you've found an answer!
Do the following on the Vision:M and run a cleanup. First, enter into rescue mode by detaching the Zen Vision:M player from your PC , and making sure that the unit is off. Then, Slide the power switch towards the power icon and hold the switch in the Power On position. Next, Push the end of a straightened paper clip into the reset hole,and press gently and remove. The recovery mode will come up, I would choose clean up, this will not erase anything. Also, I make sure the player is off before you shake it, as you can damage the hard drive inside if it is on when you shake it.