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I have a WorkCentre XK35c/25c that I now use just as a copier.(Not hooked up to computer) When turned on it has power but when you hit start it sounds like it is going to copy as the light bar goes across but then it stops. There is no menu code coming up. When it quit working it was copying and then stopped printing in the middle of a sheet & has not worked since. No paper jams. Help!!

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  • wc_little Jul 28, 2008

    Rails must have been dirty. Husband used air compressor to blow off dust. Working fine. Thanks

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The scanner for the flatbed has failed to properly move. The rails may be dirty, or the motor may be binding. Additionally there is a home sensor switch that must be activated when the scanner is initialized. Finally, when the copy button is pressed, does the lamp on the scanner come on within a few seconds?

If not, the scanner lamp may have failed.


Zenbob

Posted on Jul 28, 2008

  • Zenbob Jul 28, 2008

    Great! If your husband is handy and feels a bit brave, he may also be able to remove the scanner glass and lubricate the rails with Tri-flow lubricant (recommended). A light coating is all that is needed. Dust and gunk do build up and cause problems from time to time.

    Good Luck!

    ZBob


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