It might be possible that the line is loose or the long distance calling code is incorrect. Follow the below instructions which might resolve the problem.
Sending Using a Long Distance Calling Code
The telephone company or PBX system may use long distance calling codes on a phone line as a means to manage long distance calls. This service may extend to a fax phone line and for local phone calls as well.
To use a calling code for faxing, enter a pause (or pauses, as necessary) in the dialing sequence to allow time for the phone system to distinguish between the phone number and the calling code. For example, if the calling code has to be entered after the phone number, press <Redial/Pause> after the long distance number and then enter the calling code.
Here is an example of a couple of variations that may be used by the phone company / PBX system. (For details on time sequence between the long distance number and when you must enter the calling code, please contact your phone company or telecommunications specialist.)
Long distance number: 212.555.1212
Calling code: 123456
Note: The above scenarios include a pause (p) in between the dialing sequence. This pause may be necessary to allow the phone system to detect each set of dialing sequences. The pause length can be adjusted from one to nine seconds, the default is two seconds.
Tips to help you send a fax using a calling code.
- To send a fax using a calling code, it may be necessary to add a pause(s) before the next string of dialing digits. The above example shows how a calling code is used to dial a long distance fax number. To provide time before the calling code number is dialed and avoid misdialing, a pause should be added.
The number of pauses will depend on the phone / PBX system.
It is suggested to confirm if the time before the next set of digits is dialed will always be constant. This way you can always use the same number of pauses for that dialing sequence. If needed, you can also change the pause [Pause time] length from its default 2 seconds.
Connect a telephone to the fax machine.
- Connect a line cord from the telephone wall jack to the [L] jack (or item <1>) on the fax machine.
- Connect a line cord from the extension telephone port on the fax machine (top jack (or item <2>)) to an external telephone.
To send a fax using a calling code, it is recommended to dial using the attached telephone.
- Press the <FAX> button on the operator panel.
- Insert the documents face-up on the ADF.
- Pick up the handset of the attached telephone and confirm you hear a dial tone.
- Dial the fax destination number on the attached telephone.
- When you are prompted to enter your calling code, dial it on the attached phone.
- When you hear the remote fax machine's high-pitched receive tones, press <Color> to send a color fax or <Black> to send a black and white fax. The audio signal heard from the handset will be cut off.
- Hang up the handset.
- When the transaction is complete, the fax machine will return to standby mode.
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